Job Title: ServiceNow Developer Service Portal & UI Builder

Location: PAN India

Experience: 4+ Relevant years for B2, 8plus years for B3

Budget- up to 50 Lac

Employment Type: Full Time

Job Summary

We are seeking a skilled ServiceNow Developer with strong expertise in Service Portal and UI Builder (Now Experience Framework) to design, develop, and maintain intuitive, user-friendly ServiceNow interfaces. The ideal candidate should have hands-on experience in front-end development within ServiceNow and a strong understanding of platform capabilities, integrations, and best practices.

Key Responsibilities

Service Portal Development
Design and develop custom widgets using AngularJS, HTML, CSS, and JavaScript.
Customize and enhance ServiceNow Service Portal pages and themes.
Develop reusable portal components and maintain widget libraries.
Implement responsive and mobile-friendly portal interfaces.
Optimize portal performance and user experience.
Configure catalog items, record producers, and workflows for portal usage.
UI Builder / Now Experience Development
Develop and customize interfaces using UI Builder and Now Experience Framework.
Build and configure custom components using web components.
Design and implement Workspaces using UI Builder.
Configure data resources, client state parameters, and event handlers.
Implement role-based access and user personalization.
Ensure seamless migration from Service Portal to UI Builder where applicable.

Platform Development & Integration

Develop client-side and server-side scripts.
Create Script Includes, Business Rules, and UI Policies.
Integrate ServiceNow with external systems using REST/SOAP APIs.
Work with Flow Designer and IntegrationHub.
Ensure compliance with ServiceNow development best practices.

Collaboration & Support

Work with business stakeholders to gather UI/UX requirements.
Participate in design discussions and provide technical recommendations.
Perform code reviews and ensure development standards.
Support testing, deployment, and production issue resolution.
Maintain documentation and knowledge articles.

Required Skills & Qualifications

Strong experience in ServiceNow development.
Hands-on experience in Service Portal widget development.
Experience working with UI Builder / Now Experience Framework.
Proficiency in:
JavaScript
AngularJS
HTML5 & CSS3
REST API integrations
Knowledge of ServiceNow data model and scripting concepts.
Experience with Flow Designer and Catalog development.
Understanding of UI/UX design principles.
Familiarity with Agile/Scrum methodology.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
Experience in Workspace development.
Exposure to Employee Center / Customer Service Portal.
Knowledge of accessibility standards and responsive design.
Experience in version control and CI/CD pipelines.

Soft Skills

Strong problem-solving ability.
Good communication and stakeholder management skills.
Ability to work independently and collaboratively.
Strong attention to detail and quality.

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