Scope:

This role is focused on supporting various BY Planning solutions in Demand/Strategy and Supply Planning.
Needs to work with cross functional teams including Product Development, Consulting and Cloud services.
This role needs technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
This position may require 24x7/Weekend coverage and response to systems alerts during on-call periods.
Provides advice to customers regarding industry best practices and process methodology.
Understands the workflow and tables involved in BY solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfilment) can be configured to better facilitate client business processes.

Technical Environment:

Good Understanding of BY data workflow
Installation of BY products
Good knowledge of SQL, PL/SQL
Intermediate knowledge at MS Excel
Basic understanding on customer business and process.
Relevant experience on BY SCPO and Manufacturing Planning suite of products
Requires a bachelor's degree (in Industrial/Mechanical Engineering or equivalent) and experience in SC domain
Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required

What you'll do:

Design & Architect

Understand the implemented solution design
Needs to work with cross functional teams including Product Development, Consulting and Cloud services
Enhance/Change the design based on new business requirements by the customer
Identify Root cause and find the permanent solution to any problem.
Responsible to address incident/request related to above mentioned suite of products

Develop & Deliver
- Provide advice to customers regarding industry best practices and process methodology.
- Understand how BY solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes.
- Need to work with cross functional teams including Product Development, Consulting and Cloud services.
Guide & Govern
- Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
- Provide advice to customers regarding industry best practices and process methodology.
Operate & Optimize
- Provides advice to customers regarding industry best practices and process methodology.
- Implement monitoring, performance tuning, and operational best practices.
- Provide value through Innovation and Automation

What we are looking for:

Bachelor's degree in computer science, IT, or related field.
3-11 years of IT experience, with 2-3 years in Supply chain products
Strong expertise in SQL, PL/SQL, Data structure. NextGen skills like AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure is a plus
Understands how BY solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes.
Should have strong flair for technology and hands on expertise in debugging/analyzing code in any of the programming languages (Java)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Support Engineer - PLSQL, AppDynamics, Splunk & Supply Chain

Support Engineer

Morpheus Cloud Support Engineer

.Net Application Support Engineer - EMEAL Regional Ops