Job Title: Sales Service Engineer / After-Sales Service Engineer

Locations:

Bangalore, Lucknow, Chandigarh, Delhi, Pune, Ahmedabad, Hyderabad, Vijayawada

Job Summary

We are looking for a motivated Sales Service Engineer to handle installation, commissioning, and after-sales service activities. The role involves site execution, customer support, troubleshooting, and contributing to regional after-sales business targets while ensuring high customer satisfaction.

Reporting To

Branch Service In-Charge / Department Head

Qualification

Diploma or Degree in Mechanical / Electrical & Electronics / Civil Engineering

Experience

Fresher to 5 years
Hands-on experience in project execution, installation, and service is preferred

Age Requirement

22 to 30 years

Required Skills

Core Skills

Excellent verbal and written communication skills
Ability to verify and interpret technical drawings
Strong site handling and coordination skills
Knowledge of RCA (Root Cause Analysis) and FMEA
Customer-oriented mindset
Result-driven approach aligned with KRAs

Technical / Soft Skills

Working knowledge of CRM tools
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Exposure to Power BI / Power Play is an advantage

Key Responsibilities

Execute installation, commissioning, handover, and project closure within defined timelines (OTE)
Provide timely responses and regular updates on site and project status to HO and customers
Resolve customer complaints and ensure closure with proper RCA documentation
Conduct KSP (Knowledge Sharing Programs) including installation, troubleshooting, and spares selection training for channel partners, service partners, and authorized installers
Manage regional after-sales service activities as per defined KRAs
Ensure closure of warranty and non-warranty service tickets within OTD
Conduct performance audits and service campaigns for supplied products
Achieve targeted after-sales business objectives aligned with organizational goals
Minimize QAR and Cost of Poor Quality, including FOC supplies

Behavioural Competencies

Self-motivated and proactive
Strong team player
Ready to take initiative and work in startup-like environments
Willingness to travel extensively
Flexible to work at any location across PAN India

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