About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Learning Experience Designer will provide thought leadership in the application of instructional design strategies and methodologies, particularly in the areas of learning analytics and design, to deliver learner-centered training solutions across all levels in the organization.

SPECIFIC RESPONSIBILITIES

The LX Designer for this campaign will:

Provide instructional design services to the following key functions:
- Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches
- Operations Management, Quality and PST to address performance gaps in production
- Organizational Development (OD) for continuing education and skills enhancement
- Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates)
Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. Key tasks include, but are not limited to, the following:
Discover and implement techniques to drive online learning adoption and content usage.
Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation.
Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines
Develop learning content
- Conceptualize the overall look and feel of digital learning lessons.
- Produce outlining the mood board and suggested interactions to be used in the lesson
- Coordinate with the LX Design Team to recommend the best interaction or media to present the content.
- Develop advanced instructional media which includes but not limited to: guided tool simulations, interactive lessons and assessments, motion graphics instructional videos, and game-based courses.
- Utilize various graphics, video, and course authoring software to develop visually appealing and modern-looking instructional media. Apply visual design principles in every single output.
Manage the overall development
- Lead or work with the project team and keep track of the development progress.
- Work with media developers to create the assets needed for the project
- Report milestone progress, risks, and red flags to project leads and managers.
Work with other workstreams
- Work with the LMS team to set up the course page and upload the content
- Work with the Design team to ensure reviews are done in a timely manner
Identify opportunities and lead initiatives to improve the team's processes and output.
- Analyze the team's opportunities in developing learning materials.
- Plan for learning sessions.
- Facilitate learning sessions.

Accomplish administrative tasks to help drive projects to timely and quality completion.
- Maintain task and project trackers.
- Participate in project meetings.
- Provide updates to project team members.

The success of the LX Designer will be measured through:

Implementing training programs that reflect a learner-centered teaching philosophy
Addressing identified learning/performance gaps
Improving training absorption and retention
Hitting defined KPI targets/goals
Adhering to agreed timelines
Presentation and application of innovative learning media within a specified period
Contribution and impact of developed media to learning, measured by Kirkpatrick's Levels of Evaluation (Levels 1 to 3).

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.

EDUCATION

Bachelor's degree or equivalent in Instructional Design or closely related course.

Master's degree in Instructional Design, Distance Education or Educational Technology is a plus.

WORK EXPERIENCE

3-5 years designing learner-centered training programs and developing related training materials
3-5 years conducting learning needs analyses to identify situations addressable by training solutions
Working knowledge of adult learning, instructional design, and evaluation principles and practices
Drafting measurable training goals and learning objectives (in all three learning domains)
Developing appropriate learning assessment strategies and instruments

TECHNICAL SKILLS

Technology literate can easily work with new software (e.g., media development tools, office suite, and other web applications)
Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)
Experience with E-Learning design principles, practices, and platforms (LMS)

OTHER SKILLS

Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions
Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing
Demonstrated ability to interact with peers, management and other departments in a professional manner
Strong organizational and interpersonal management skills
Ability to manage time effectively and efficiently
Self-motivated and directed with keen attention to detail

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to

We invite you to explore all TaskUs career opportunities and apply through the provided URL.