Overview

JOB DESCRIPTION

As a member of the DART Service & Lending team, you will play a pivotal role in developing, transforming, and delivering data solutions for Banker Support within Customer Service and Card Lending Services. Leveraging SAS and Alteryx workflows, you will process incoming data and create impactful Tableau reports. This role requires close collaboration with business units to design standardized solutions and ensure seamless, end-to-end process management for optimal results.

Job Responsibilities

Identify and implement opportunities for process automation to drive efficiency.
Re-engineer existing reports to align with evolving business requirements.
Utilize reporting tools to rapidly generate impactful, interactive visualizations.
Prepare and deliver operational reports for business partners.
Lead dashboard projects from inception to completion, providing advisory support to team members.
Demonstrate and apply advanced capabilities of SAS, Alteryx, and SQL, including multi-source data extraction, data blending, table calculations, advanced statistical analysis, guided analytics, and custom coding.
Exhibit thought leadership and analytical acumen to extract actionable insights from data.
Analyze data to identify trends and share meaningful insights with stakeholders.
Support and enhance internal and external processes and workflows, recommending improvements based on data-driven analysis.
Collaborate with business domain experts to identify and source relevant data for analysis.

Required Qualifications, Capabilities, And Skills

Minimum 3 years of relevant experience in analytics within banker support, cards, retail, finance, or other consumer-focused sectors with large customer databases.
At least 2 years of hands-on experience with Alteryx, Tableau, SAS, SQL, and Python.
Bachelor's degree in a quantitative discipline (Engineering, Mathematics, Finance, Statistics, Economics, Data Analytics, or related field) or equivalent work/training;
Strong executive presence with the ability to engage effectively with senior leadership and stakeholders at all organizational levels.
Experience with the US Retail market.
Demonstrated proficiency in Microsoft Office Suite (Excel, PowerPoint).
Proven experience in handling large-scale data sets.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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