Your IT Future, Delivered

Senior IT Solutions Consultant

With a global team of 5600 IT professionals, DHL IT Services enables DHL to connect people and keep the global economy running by continuously innovating and creating sustainable digital solutions. We work globally beyond borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technological backbone of the biggest logistics company in the world. Our offices in Germany, Malaysia, Czech Republic and India have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about ServiceNow, DevOps and AI. Our Customer Service team is continuously expanding. No matter your level of IT Solutions Consultant proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace

Grow together

This is a crucial role as the person will play the SME role for SPARK where he/she needs to go thru or understand the changes required in the system apart. He/she should be able to advice impact or perform risk assessment for the application.

Experienced consultant with a strong ability to gather and analyze complex business requirements, translating them into clear product specifications and well-defined Definition of Ready user stories. Acts as a trusted advisor by effectively bridging business stakeholders and DevOps teams, ensuring alignment on product goals and fostering strong, trust-based partnerships. Provides quality assurance leadership through the design and execution of comprehensive end to end testing strategies, including unit, system, integration, UAT, and regression testing. Highly effective in Agile and DevOps environments, managing impact analysis, documentation, and defect resolution. Demonstrates strong documentation and enablement skills by producing clear requirements, test cases, user guides, and interactive end‑user materials. Brings solid technical validation capabilities with a strong understanding of the Service Now platform with required development skills and hands on AI capabilities for solution design and AI implementation.

Ready to embark on the journey Here's what we are looking for:

As an IT Solutions Consultant, having ServiceNow CSM certification is a huge plus. Very good knowledge of Window, Linux, Java, DB's and DevOps model will also be an integral part of this role.

You are a ServiceNow, DevOps and AI aficionado, therefore you have a good understanding of ServiceNow ITSM, ServiceNow CSM and good knowledge on the latest technological trend. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An Array of Benefits:

Hybrid work arrangements to balance in-office collaboration and home flexibility.
Annual Leave: 42 days off apart from Public / National Holidays.
Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
In House training programs: professional and technical training certifications