Job Title

Service Innovation Service Engineer

Job Description

Job title:

The Service Innovation Engineer is responsible for supporting the enhancement of service innovation processes within the organization, working under direct supervision. The role participates in proactive service delivery initiatives, content creation, and maintenance activities, ensuring adherence to industry standards. The role contributes to project requirements gathering, leveraging their expertise in analyzing service innovation data to inform decision-making. The role engages in continuous learning and collaboration with cross-functional teams and contributes to the ongoing evolution and optimization of service innovation practices.

Your Role

Discusses with stakeholders to gather requirements for projects by consulting with specialists and analyzing service innovation data to determine the best approach, working under direct supervision.
Implements Root Cause Analysis techniques to identify solutions based on various data sources, contributing to effective problem-solving efforts.
Helps to define, create, and publish the required spare parts and the complete service deliverable package, including documentation and e-information, for specific products.
Executes validation tests during the project's validation phase, based on the established test cases and plans.
Takes initiative to recognize inefficiencies in existing processes, propose alternatives, and support the development of new service innovation sub-processes.
Participates in small-scale service innovation improvement projects, assisting in their planning, execution, and monitoring.
Provides guidance and support to junior colleagues in service innovation methodologies and processes, serving as a resource for their development.
Tracks and provides proactive alerts to facilitate prompt service delivery for installed bases, supporting alert handling and diagnostics.
Supports in the resolution of technical customer complaints related to sub-system/component issues that have been escalated.
Engages in continuous learning and development opportunities to expand knowledge and skills in service innovation practices.

You're the right fit if: (4 x bullets max)

Minimum 2 years of experience with Vocational Education in areas such as Service Delivery or equivalent OR no prior experience with Bachelor's Degree.

Preferred Skills

Regulatory Requirements
Quality Assurance (QA)
Technical Writing
Editing Techniques
Test Design
Data Analysis & Interpretation
Continuous Improvement
Root Cause Analysis (RCA)
Solution Design & Architecture
Agile Methodology

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company's facilities.

Field roles are most effectively done outside of the company's main facilities, generally at the customers or suppliers locations.

Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.