About Meragi

Meragi is a rapidly growing start-up in India's thriving $50 billion wedding industry. As a full-stack technology platform, we are redefining how wedding services are designed, bought, and delivered. Our mission is to build industry-first solutions that simplify the complexities of wedding planning through technology, operational excellence, and high-quality fulfillment.

Backed by top-tier investors, we are at the forefront of transforming the wedding industry landscape. This is an exciting opportunity to join a fast-paced, high growth company and contribute to building the future of the wedding ecosystem.

We are seeking a Customer Experience Associate to enhance customer satisfaction by proactively engaging with customers, gathering feedback, and managing escalations. The role involves close collaboration with internal teams to ensure timely and effective resolution of customer concerns.

Key Responsibilities

Reach out to customers via calls to collect feedback on products and services
Handle first-level customer escalations with professionalism and empathy
Work closely with category leads to identify solutions and improve customer experience
Ensure timely resolution of issues while maintaining high service standards
Maintain clear documentation of customer interactions and feedback
Contribute as a strong team player in a collaborative work environment

Required Skills & Qualifications

2–3 years of experience in customer support and escalation management
Excellent communication and interpersonal skills
Clear communication and a soft-spoken approach
Strong problem-solving ability with a customer-first mindset
Ability to remain calm and polite under pressure
Good coordination skills for cross-functional collaboration
Experience handling customer interactions over calls

Customer Experience Associate

Associate Director: Customer Experience