Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We're building a world where Identity belongs to you.

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Auth0 and Okta Platforms enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growthAt Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we're looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We're building a world where Identity belongs to you.

The Okta Technical Account Management Team

The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer's strategy for customer identity, workforce identity, and security posture while driving value in Okta's suite of products and, ultimately, retention at contract renewal.

The Auth0 Technical Account Manager Opportunity

This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome. You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.

The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem solving strategies and tactics often faced in the role.

What you'll be doing:

Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
Learn our customers business, gaining insights into their strategies, goals, and challenges - through the lens of identity
Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
Represent the voice of the customer, ensuring their needs and feedback shape the company's approach

Requirements:

3+ years of total experience in information technology, with a Bachelor's degree; or an advanced degree without experience; or equivalent experience.
Familiarity in the following core CIAM areas or technical competencies:

Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
Consuming APIs and HTTP request methods
High-level understanding of custom consumer and SaaS apps both web and native,
Passion for learning cybersecurity principles for IT and consumer applications
Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices

A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers business and technical objectives
Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data. Strong presentation and whiteboarding/diagram skills
Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
Ability to influence customer behaviour & health metrics across a portfolio of customers
Ability to work US Time Zone (CST)

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What you can look forward to as a Full-Time Okta employee!

Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.

Associate Technical Account Manager - Auth0