Description

Website: Leading Global Technology Research & Advisory Firm | ISG (isg-one.com)

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

Description:

Data Analyst role within the ISG Provider Services team is expected work on various data management tasks. The Analyst is expected to collaborate with multiple teams within the larger team and help manage different internal databases working on collecting, cleaning, storing, and retrieving data.

The candidate is expected to have some exposure to ITO or BPO industry, exceptional organizational skills, English writing and speaking skills, strong data analysis and analytical skills. It would be a great add on if the candidate has some experience in performing secondary research.

Responsibilities:

Execute customized data runs from ISG's proprietary databases to address specific internal & external client
Collaborate with other relevant teams to work on streamlining the data collection and management processes
Work on building a referable database using a standard template. Thoroughly understand the contracts given in the ITO and BPO services domain and populate the database with the data points available in the contracts.
Managing the database in SQL environment by carrying out the periodic data updates and maintenance.
Thoroughly understand the underlying data, business implications and usage of data for research and consulting deliverables
Assist and develop excel models and automated templates to optimize the operational tasks
Collaborate with other teams and work on data manipulation and database management tasks
Ability and strong desire to meet deadlines and deliver quality results with minimum supervision
Time management skills and the ability to handle multiple projects with aggressive deadlines

Technical Skills Required:

1 to 3 years of experience with a focus on data management, data analysis and research preferably in ITO and BPO industry
Comfortable with analyzing large data sets
Should be able to conduct ongoing data enhancement activities, including normalizing anomalies and routinely identifying relevant data points.
Advanced MS Excel skills including but not limited to pivots, power pivot, power query, dashboards, and advanced Excel formulas.
Hands-on experience with scraping the data from websites by using Python and / or Power Automate is preferred
Knowledge on an open-source AI tools and the ability to utilize them for specific needs
Write SQL queries to extract, manipulate, and process data efficiently
Ability to locate and procure information from unstructured documents
Ability to extract meaningful information and formulate a point of view based on extracted data, analyzing available data and filling gaps using appropriate statistical methods
Outstanding analytical, problem-solving, and organizational skills
Supporting initiatives for data integrity and normalization
Excellent written and verbal skills
Skilled at working both independently and in a team environment
The ability to work a flexible schedule, collaborating with both US and European regions

At ISG, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Research - Data Analyst / Sr Data Analyst