Confluence, JIRA, Salesforce

Fault diagnosis troubleshooting support, Monitoring event triage alarms events, Call flows, Network Voice fundamentals, Incident ticket escalation management ITIL, VoIP, Juniper platforms, SIP, 3rd party Supplier vendor coordination, Voice security principles

Installing network and server equipment in racks (hardware only), Imaging computers with a standard operating environment (SOE), Installing Software, Configuring printers and installing printer drivers, Patching network cables to switches, Providing IT advice and training to end users, Using a ticketing tool for managing incidents and requests, Computer management in Active Directory, Basic configuration of Windows 10 and 11 operating environments, Support of end user hardware and software

Servicenow, Power Automate, Intune, Windows, Macos, Azure Virtual Desktop, Microsoft 365, Excel, Active Directory

OSPF, FTP, Switches, Dns, BGP, DHCP, Routing Protocols, Isis, Load Balancers, Routers, Cisco DataCenter technologies, wireless monitoring tools, VPN solutions, SD-WAN, VTP implementations

Routing, SonicWall, Fortigate, Microsoft 365, Vlans, Microsoft Windows Server, Firewalls, Ccna, Azure Iaas, Microsoft Certified Azure Fundamentals, Switching, Networking fundamentals, M365 Fundamentals

Asset Management, Pc Hardware, Servicenow, Printers, Mac Os, Microsoft Active Directory, endpoint security protection, CCH ProSystem FX, hard disk encryption software, VoIP phone systems, networked equipment, enterprise backup solutions, Microsoft Windows OS, Ms Office Suite, Service Desk software, computer imaging software