About AiDASH

AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at www.aidash.com

We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others. We have been recognized by Forbes two years in a row as one of America's Best Startup Employers. We are also proud to be one of the few climate software companies in Time Magazine's America's Top GreenTech Companies 2024. Deloitte Technology Fast 500™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.

Join us in Securing Tomorrow!

How you'll make an impact:

Develop clear, concise, and accurate user-centric documentation for our wide range of AiDASH products and features.
Collaborate with the cross-functional teams in an Agile environment to understand feature requirements and translate them into documentation.
Maintain and regularly update documentation to reflect product changes, customer feedback, and support insights.
Ensure consistency and alignment with AiDASH Writing Style Guide and content standards.
Contribute to content strategy for user onboarding and product adoption through online help, tooltips, walkthroughs, and in-app guidance.
Collaborate with Product and Design teams to provide microcopy for AiDASH products.

What we're looking for:

Bachelor's or Master's degree in English, mass communication, computer science, or a related field.
Excellent written and verbal communication skills.
Minimum 4 years of experience in technical writing for software or SaaS-based products.
Strong attention to detail and the ability to work independently.
Familiarity with authoring tools such as MadCap Flare (preferred), Adobe RoboHelp, or similar.
Basic experience with image editing tools (e.g., Snagit, Photoshop).
Ability to understand and translate technical concepts into simple, user-friendly documentation.

Good to Have :

Experience working with SaaS products or platforms involving AI/ML or Big Data.
Hands-on experience with creating tutorial videos or using video editing tools (e.g., Adobe Captivate, Camtasia).
Familiarity with digital adoption platforms (e.g., Pendo, WalkMe, Intercom) for creating interactive in-app guidance.
Experience with AI-powered tools for creating or managing content, and familiarity with dynamic documentation strategies.
Experience building/maintaining knowledge bases for internal audience (Confluence).
Exposure to Bitbucket, Git, HTML/CSS, etc.

We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work.

We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs.

Technical Writer