omnichannel , Json, Javascript, APEX, Service Cloud, Visualforce, Xml, Rest Apis, Web to Case, Enterprise Service Bus, Live Chat, CRMA Knowledge, Aura Components, Case Routing, Public Groups, Phone to Case, Digital Engagement, Salesforce, User Group Assignments, Email to Case, Open CTI, CTI Vendors, Messaging, Queues, Integration of middleware, Salesforce Declarative Programmatic Approach