We're Hiring: ZOHO SaaS/CRM Specialist | Dermatouch (D2C Skincare Brand)

Location: Ahmedabad] | Experience: 3+ Years | Full-time

Only with experience between 3 to 5 years may apply. This is not a senior profile

At Dermatouch, one of India's fastest-growing skincare brands, we're looking for a CRM Specialist who thrives on building seamless, scalable CRM systems that power customer success, sales, and retention.

You'll be the go-to expert for managing our internal CRM ecosystem, ensuring everything is implemented and running smoothly — from integration of e-commerce platforms to marketing tools and sales CRMs.

If you've got SaaS experience, and have worked with SaaS tools especially ZOHO and/or legacy softwares like SAP, Salesforce, MS Dynamics, HubSpot, and are hungry to build for scale — we want to hear from you!

Key Responsibilities:

Implement, manage and maintain the company's CRM platforms across sales, marketing, and customer service.
Integrate CRM with e-commerce tools, marketing automation, customer care software, and other third-party apps.
Ensure data hygiene, platform performance, and timely troubleshooting of technical issues.
Collaborate with sales, marketing, tech, and customer service teams to optimize CRM use for campaigns, segmentation, and automation.
Customize workflows, dashboards, and reports to support actionable insights.
Manage new feature rollouts, upgrades, user onboarding, and training.
Work closely with tech vendors, ensuring SLAs, compliance, and performance benchmarks are met.

What We're Looking For:

3+ years of hands-on experience managing CRM systems, preferably in a SaaS or D2C environment.
Strong knowledge of ZohoCRM, Zoho One and other sales/marketing tech stacks.
Proven experience in CRM integrations with third party applications.
Solid understanding of customer journey mapping and retention strategies.
Data-driven mindset with knowledge of attribution modeling, funnels, and conversion metrics.
Excellent cross-functional collaboration and communication skills.

Why Join Us

Be part of a mission-driven team that's solving real skincare problems for millions. We're scaling fast and investing in the best tech, talent, and tools. This is your chance to build CRM excellence from the ground up.

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