Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For

As a Senior Manager of Quality Assurance for GenAI, you will be a key leader in our engineering organization. You will be responsible for building and leading a world-class QA team, while also defining and executing a strategy to leverage AI to revolutionize our development and testing methodologies. This role requires a deep understanding of not just traditional software QA, but also the emerging challenges of validating intelligent, autonomous systems. You will shape the future of quality for a new class of software.

Responsibilities

Team Leadership & Vision

Lead, mentor talented QA engineers, fostering a culture of innovation, collaboration, and continuous improvement. Set a clear vision for how quality is defined and achieved in an AI-driven software development environment.

AI-Driven Quality Strategy

Develop and implement a comprehensive strategy for developing and testing products built leveraging agentic AI and for using GenAI to enhance testing itself. Pioneer and define a new suite of quality and performance metrics for Generative and Agentic AI models, focusing on areas like accuracy, bias, safety, relevance, and autonomous task completion. Design novel testing methodologies to validate the autonomous behavior of Agentic AI systems within our development process, ensuring their reliability and alignment with intended goals.

Cross-Functional Collaboration

Partner closely with product, engineering, and data science to embed a quality-first mindset in every stage of the development lifecycle for our agentic systems. Act as the key subject matter expert on AI quality, effectively communicating risks, strategies, and results to stakeholders at all levels.

Process & Tooling

Evolve our test automation frameworks to handle the non-deterministic and dynamic nature of AI-driven software. Drive the selection and implementation of new tools and infrastructure required for robustly testing and monitoring AI models and agents in production.

Basic Qualifications:

Bachelor's degree in Computer Science, Engineering, or a related field.
10+ years of experience in Quality Assurance, with at least 5 years in a leadership role.
Proven track record of building and leading high-performing QA teams in a fast-paced, agile environment.
Strong foundational knowledge of software development lifecycle and modern testing methodologies.

Preferred Qualifications

Master's degree or PhD in Computer Science, AI, or a related field.
Demonstrated expertise in defining and implementing novel quality metrics for AI models, such as fluency, coherence, factuality, hallucination rates, and task success for AI agents.
Deep understanding of the concepts behind Agentic AI workflows and the unique challenges associated with testing autonomous, goal-oriented systems.
Hands-on experience with AI/ML technologies, particularly Generative AI (e.g., LLMs), and their application to software testing.
Experience with a variety of test automation tools and frameworks (e.g., Selenium, Playwright, Cypress) and an understanding of how they need to adapt for AI.
Excellent communication, leadership, and interpersonal skills, with the ability to influence and educate a diverse range of stakeholders.

Benefits

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

Senior Manager Quality Engineering