Job Title: Senior Travel Consultant (Team Lead)

Location: Noida (Sector – 58)

Company: Viattra – Travel Solutions Company

About Viattra

Viattra is a fast-growing travel solutions company focused on delivering personalized, premium, and experience-driven journeys across the globe. We aim to create memorable travel stories while ensuring seamless planning and customer satisfaction.

Role Overview

We are looking for a high-performing Senior Travel Consultant who can lead from the front - managing a team, driving sales, generating leads, and ensuring exceptional customer experiences that translate into strong reviews and repeat business.

This role requires a mix of leadership, sales expertise, customer handling, and travel planning knowledge.

Key Responsibilities

1. Team Leadership & Management

Lead, mentor, and manage a team of travel consultants
Set sales targets and ensure team performance meets business goals
Conduct regular training and performance reviews
Build a high-performance, customer-first team culture

2. Sales & Lead Conversion

Handle high-value and complex travel queries (domestic & international)
Convert leads into confirmed bookings with strong persuasion skills
Design customized travel itineraries based on client requirements
Maximize revenue through upselling and cross-selling

3. Lead Generation & Business Growth

Drive lead generation through multiple channels (calls, referrals, digital platforms, partnerships)
Collaborate with marketing team to improve lead quality
Identify new business opportunities and customer segments

4. Customer Experience & Review Management

Ensure exceptional customer service throughout the travel lifecycle
Proactively collect Google reviews, testimonials, and referrals
Handle escalations and ensure quick resolution
Maintain high customer satisfaction (CSAT) scores

5. Operations & Coordination

Coordinate with vendors, hotels, airlines, and ground partners
Ensure smooth execution of travel plans
Stay updated with travel trends, destinations, visa requirements, and pricing

Required Skills & Qualifications

Experience: 4–5+ years in travel industry (agency or tour operator preferred)
Strong expertise in international & domestic travel planning
Proven track record in sales and lead conversion
Experience in team handling or leadership role
Excellent communication, negotiation, and interpersonal skills
Strong customer handling and problem-solving ability
Comfortable working with CRM tools and travel platforms

Key Competencies

Leadership mindset with ownership attitude
Sales-driven and target-oriented
Customer-first approach
Ability to work in a fast-paced environment
Strong follow-up and closure skills

KPIs (Performance Indicators)

Monthly sales & revenue targets
Lead conversion ratio
Number of quality leads generated
Customer satisfaction & repeat business
Google reviews & ratings improvement
Team performance & productivity

Why Join Viattra

Opportunity to lead and build a team
Work in a high-growth travel startup environment
Performance-driven incentives
Exposure to global travel trends and premium clientele
Career growth into leadership roles

Compensation

Competitive salary + attractive incentives (based on performance)