Experience: 2–3 years

Reports to: Senior Product Manager

Type: Full-time

About The Role

We're looking for an Associate Product Manager to join our product team in a

hybrid role that bridges internal product development and external customer

engagement. You'll be responsible for translating customer needs into clear

product specifications, while also owning the internal documentation that keeps

our product, engineering, and go-to-market teams aligned.

This role is ideal for someone who enjoys both the analytical rigor of writing

specs and the people-facing work of uncovering what customers actually

need. You won't be writing production code, but you should be technically

curious and capable of understanding how systems work under the hood -

enough to hold your own in conversations with engineers and to explain

technical concepts to customers.

What You'll Do

Product Specifications & Internal Documentation

Write detailed Product Requirement Documents (PRDs), functional

specifications, and user stories that engineering and design teams can

build from with minimal ambiguity.

Maintain internal knowledge bases, release notes, and feature

documentation to ensure cross-functional teams have a single source of truth.

Document workflows, edge cases, and acceptance criteria in collaboration

with engineering and QA.

Support the product team in roadmap planning by capturing decisions,

trade-offs, and rationale in writing.

Customer & Stakeholder Engagement

Conduct discovery calls and structured interviews with customers,

prospects, and internal stakeholders to gather and validate requirements.

Deliver product demos to prospects and existing customers - tailoring the

narrative to the audience, surfacing the right capabilities, and answering

technical questions on the fly.

Translate raw customer feedback, support tickets, and sales conversations

into prioritised problem statements and feature requests.

Run requirement-gathering workshops and walkthrough sessions with

clients to clarify scope and resolve ambiguity.

Act as a bridge between customer-facing teams (Sales, CS, Support) and

the product team, ensuring customer voice is reflected in the roadmap.

Iterative Product Development

Participate in sprint planning, backlog grooming, and retrospectives.

Provide feedback on prototypes and pre-release builds, and validate that

delivered features meet documented requirements.

Help define and track success metrics for shipped features.

Required

What We're Looking For

2–3 years of experience in a Associate Product Manager, Product Analyst,

Business Analyst role at a SaaS or tech company.

Demonstrated ability to write clear, structured product specifications or BRDs.

Strong communication and presentation skills - comfortable running customer calls, delivering live demos, asking probing questions, and writing for technical and non-technical audiences alike.

Technical acumen - a solid working understanding of how SaaS products

are built and operated. This includes APIs and integrations, databases and

data flows, authentication, basic system architecture, and the software

development lifecycle. You don't need to write code, but you should be able

to read a JSON payload, reason about edge cases, and understand what's

feasible without needing it explained from first principles.

Bachelor's degree in Computer Science, Engineering, IT, or a related field.

Nice to Have

Prior experience interfacing directly with customers in a discovery, implementation, or support capacity.

Familiarity with documentation platforms (Confluence, Notion).

Exposure to AI/LLM-driven product features.

Experience with agile workflows and tools like Jira or Linear.

Comfort reading API documentation, inspecting network requests, or running basic SQL queries.

Why Join Us

TV2Z is an enterprise streaming platform working with operators and

broadcasters around the world. You'll get direct exposure to real customers,

work on a product with meaningful technical depth, and have plenty of room to

grow in the product management hierarchy over time.

Skills: saas products,software development life cycle (sdlc),json