Microsoft Intune, Microsoft 365, Macos, Troubleshooting desktops, IT security fundamentals, Microsoft Entra ID, Microsoft Windows 10, Active Directory, Networking fundamentals, Apple devices

Servicenow, BMC Remedy, Microsoft Office 365, Outlook, Desktop Troubleshooting, Vpn, Windows 10, audio-video conferencing, Active Directory, Jira Service Management, meeting room technologies, ManageEngine, Teams, end-user support

Microsoft Active Directory, Ms Office 365, Gpos, Cisco Jabber, Enterprise encryption solutions, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Basic knowledge of Mac operating system, Helpdesk ticketing systems, Windows 7-10

Windows OS, Microsoft Office Suite, network basics

Network Devices, Wan, Microsoft Intune, Lan, Routers, Vpn, Switches, Firewalls, macOS operating systems, network printer setup, Windows Autopilot, Wi-Fi, Active Directory, ITSM tools, Microsoft 365 applications, IP address configuration

ticketing systems , system imaging , Windows OS, Networking Basics, Hardware Troubleshooting, Remote Support, Office 365, Virus Removal, Backup Solutions, Active Directory