Service Level Management, Performance Monitoring, Reporting Governance Compliance, Customer Interaction Service Delivery, Customer Experience Enhancement, Contact Centre Operations, Stakeholder Collaboration, Process Improvement, Team Leadership, Resource Planning, Product Market Regulatory Knowledge

Application Programming, CCTV systems, Card Access Control Systems, security system configuration, Software, Integrated Security Management Systems, Intrusion Detection Systems, Hardware, integration with third-party systems

Microsoft Office, Operational coordination, Event operations, Project management, volunteer management

service level agreement , Onsite Support, Sla Management, IT Service Operations, Staffing, Quality Management, It-Service Desk, Team Leadership, Scheduling, Ensuring Customer Satisfaction, Handle Customer Enquires, Resolve Requests, Supervise All Operations, Technical Environment, Performance Management, Interpersonal Skills

recruitment training , Sourcing, B2b Sales, track record of recruitments, Strategic Planning, Recruitment, Sales, Full-cycle Recruiting, Account Management, Business Development, Cost Analysis, Performance Management, Interpersonal Skills

Basic networking DNS DHCP TCP IP, Windows 10 11, ITSM platforms ServiceNow Freshservice ManageEngine Jira Service Management, Endpoint and hardware support, Microsoft 365 Outlook Teams OneDrive SharePoint, Active Directory

Retail leadership, POS system, Customer service excellence

Leadership, Crisis response, Decision Making, Trust Safety investigations