Project Role: Market Research Analyst

Work location: Remote , Base Location - Bangalore

Industry Experience: Pharma

Work Timing: 6:30pm to 3:30 am (US Shift)

Overview:

Manages and creates contracted deliverables and revenue generating requests for clients. Builds, establishes and maintains effective business relationships with clients to support their questions and requests as their day-to-day contact. Partners with clients to derive optimum value from IQVIA Global products and services by explaining and expanding the usage of current IQVIA deliverables while identifying revenue opportunities within existing clients. Researches, analyses and responds to client inquiries that are complex and non-routine. Conducts product/services and process training for clients and other employees. Facilitate service meetings established by contract and client. Partners with the account manager to identify client business issues and provide solutions. Represent IQVIA on external client projects.

The role of a Market Research analyst:

Manage Pharma accounts purchasing GMI offerings
Ensures fulfilment of contract specifications or possibly ad-hoc requests for assigned pharma accounts
Partners with clients to derive optimum value from IQVIA products and services while identifying revenue opportunities
Research, analyze and respond to client inquiries that may be very complex and non-routine
Partners with account manager to identify client business issues and provide solutions
Conducts product, service and process training for clients and IQVIA employees
Active participant within recurring client facing service meetings
Client focused, flexible, able to multitask, excellent time management skills and a team player who is also able to work independently
Day-to-day contact builds, establishes & maintains effective business relationships with client to support their questions & requests.

Qualifications

Bachelor's Degree Preferred
Five (5) years of related work experience Preferred
Knowledge of the concepts, practices and procedures of the client service representative field - Required
Knowledge of IQVIA products Preferred
Pharmaceutical experience Preferred
Meeting facilitation, presentation and training experience
Proficiency in PC applications, such as Excel
Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
Good business acumen
Demonstrates problem solving, analytical and expert customer service skills
Demonstrates ability to develop and maintain relationships in a diverse business environment and to understand complex concepts and processes quickly

Market Research Analyst (US Shift)