Job Description

At American Express, our culture is built on a 175-year history of innovation, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Incumbent will be managing Card/Merchant Account Maintenance, Setup, Card Cancellation, Escalations, Credit Balance and Scanning & Indexing etc. related work
Contact/Call the cardmembers and obtain the required documents as per the procedures
Should have knowledge of KYC
Work on daily inventory towards cases related to Onboarding/Maintenance
Handle maintenance/setup related requests with integrity & within specified timeframes
Keep a close eye on gaps & recommend solutions to plug them
Consistently manage high volumes of work accurately and efficiently while working under stringent timelines
Contribute towards team goals by strictly managing individual productivity & quality targets while maintaining system metrics.
Take ownership of the email/issue and resolve to customer's expectations to deepen relationship and achieve highest level of customer satisfaction
Understand, determine, and anticipate customer needs and present solutions as appropriate
Demonstrate strong focus on process improvements
Ensure adherence to and compliance with organization policies and audit controls
Build an excellent rapport with the team & other business groups to ensure smooth day to day operations

Minimum Qualifications

Bachelor's degree
Not more than 5 years of difference between highest education degree completion date and joining date
Should not have enrolled in any prior Government Apprenticeship programs
Strong attention to detail and accuracy
Good communication and interpersonal skills
A willingness to learn and adapt to new tasks and challenges

Preferred Qualifications

Proficiency in basic computer applications (e.g., Microsoft Office Suite)
Ability to work effectively in a team environment & converse fluently with card members/clients
Additional Requirements
Flexibility to work anytime between 8:30 AM till 7:00 PM, including weekends (Subject to change as per the business requirements)
Hybrid Environment- on site expectation 3 days/week.
Workplace Flexibility: Full time. Shift flexibility requirements.
American Express offers a fantastic and diverse working environment

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you'll experience this powerful backing:

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
Career development and training opportunities

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