Job Description - ServiceNow Architect

IRM / BCM / SecOps

Experience: 10-16 Years
Location: Hyderabad
Employment Type: Full-Time

Role Summary

We are seeking an experienced ..ServiceNow Architect / Senior Developer.. with strong expertise in ..Integrated Risk Management (IRM), Business Continuity Management (BCM), and Security Operations (SecOps).. to lead the architecture, design, development, and implementation of enterprise-grade ServiceNow solutions.

The ideal candidate will bring deep hands-on platform expertise, strong solutioning capability, and the ability to translate governance, resilience, risk, and cyber-security requirements into scalable ServiceNow workflows, integrations, and user experiences.

Key Responsibilities

ServiceNow Architecture & Solution Design

. Lead end-to-end architecture, solution design, and technical delivery for ServiceNow implementations across IRM, BCM, and SecOps.
. Define scalable, secure, and maintainable platform architecture, development standards, governance controls, and integration patterns.
. Collaborate with business stakeholders, cyber-security teams, risk/compliance teams, and enterprise architects to translate requirements into technical solutions.
. Provide technical leadership for enterprise ServiceNow implementations and enhancements.
. Ensure adherence to ServiceNow best practices, platform governance, performance optimization, and scalability.

Integrated Risk Management (IRM)

. Architect and implement ServiceNow IRM / GRC solutions including:
. Risk Management
. Policy & Compliance
. Audit Management
. Regulatory Change Management
. Configure risk registers, controls, entity frameworks, indicators, issue management, and remediation workflows.
. Automate governance, risk, and compliance processes for improved audit readiness and enterprise visibility.
. Support integration of IRM processes with CMDB, business applications, and operational data.

Business Continuity Management (BCM)

. Design and implement BCM capabilities including:
. Business Impact Analysis (BIA)
. Continuity Planning
. Recovery Management
. Crisis Response Workflows
. Configure continuity plans, process dependencies, recovery objectives, and resilience workflows.
. Support continuity testing, simulation exercises, and recovery readiness initiatives.
. Enable operational resilience through integrated ServiceNow workflows and automation.

Security Operations (SecOps)

. Lead implementations across ServiceNow SecOps modules including:
. Security Incident Response (SIR)
. Vulnerability Response
. Threat Intelligence integrations
. Design workflows for incident triage, threat prioritization, vulnerability remediation, and coordinated response.
. Integrate ServiceNow with security tools such as SIEM, vulnerability scanners, EDR, and threat intelligence platforms.
. Enable visibility into security posture, risk exposure, and operational KPIs through dashboards and reporting.

Development & Integrations

. Develop and customize ServiceNow applications using:
. JavaScript
. Glide API
. Script Includes
. Business Rules
. Client Scripts
. Flow Designer
. IntegrationHub
. Build and maintain REST/SOAP integrations with enterprise applications and security platforms.
. Design reusable workflows, automation components, and scalable integrations.
. Support platform upgrades, release activities, and performance improvements.

Leadership & Governance

. Mentor developers and administrators across implementation and support activities.
. Conduct architecture reviews, code reviews, and technical assessments.
. Ensure compliance with enterprise standards and ServiceNow development best practices.
. Collaborate with QA, DevOps, security, and infrastructure teams during deployments and production releases.

Required Skills & Experience

. 10-16 years of overall IT experience with strong ServiceNow implementation and architecture expertise.
. Proven hands-on experience in:
. IRM / GRC
. BCM
. SecOps
. Strong knowledge of:
. JavaScript
. Glide API
. Flow Designer
. ServiceNow scripting
. REST/SOAP integrations
. Experience implementing:
. Security Incident Response
. Vulnerability Response
. Risk & Compliance workflows
. Business Continuity processes
. Good understanding of:
. CMDB
. Enterprise integrations
. Security operations
. Governance and compliance frameworks
. Strong leadership, problem-solving, stakeholder management, and communication skills.

Preferred Skills

. Experience integrating ServiceNow with:
. SIEM tools
. Vulnerability scanners
. Cloud security platforms
. Identity and access management solutions
. Exposure to Operational Resilience frameworks.
. Experience working in enterprise-scale digital transformation programs.
. Knowledge of Agile/Scrum methodologies and ITIL practices.

Preferred Certifications

. ServiceNow Certified System Administrator (CSA)
. Certified Application Developer (CAD)
. CIS - Risk & Compliance (CIS-RC)
. Additional ServiceNow implementation or architect certifications preferred

Principal Service Engineer