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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Guided by our core values, we help companies across every industry connect with their customers in entirely new ways. We empower our people to be Trailblazers — driving performance, accelerating career growth, and making a meaningful impact on the world.

If you believe in business as a platform for change and in companies doing well and doing good — you belong here.Role Overview

Salesforce Loyalty Cloud Senior Developers play a critical role in designing and delivering scalable, data-driven loyalty solutions that transform customer engagement and retention strategies. This role focuses on implementing Salesforce Loyalty Management, integrated with core Salesforce Platform capabilities, Industry Clouds, and external ecosystems.

You will work closely with customers, architects, and cross-functional teams to discover, design, build, and deploy loyalty programs including member lifecycle, earn/burn rules, tier management, promotions, partner integrations, and analytics.

Approximately 70–75% of this role involves hands-on development, using Apex, Lightning Web Components (LWC), JavaScript, declarative tools, and API-based integrations.YOUR

IMPACT: Key Responsibilities

Loyalty Cloud & Platform Development

Design, develop, and implement Salesforce Loyalty Management solutions, including:
Member profiles and enrollment
Points accrual and redemption (earn/burn rules)
Tier management and progression
Promotions, vouchers, and benefits
Partner and coalition loyalty use cases
Customize and extend Loyalty Cloud using Apex, LWC, Flow, and OmniStudio where applicable
Build scalable data models aligned to loyalty, commerce, and customer engagement use cases

Integration & Data

Develop and maintain integrations with:

Commerce platforms (Order, Cart, Transaction feeds)

POS systems, partner systems, and third-party loyalty engines

Marketing, Data Cloud, and analytics platforms

Work with APIs (REST/SOAP), event-driven architectures, and async processing

Solution Leadership

Act as a technical thought leader in loyalty-focused engagements
Translate business requirements into robust technical designs
Lead evaluation of solution options and guide customers on best practices
Proactively identify technical risks and drive mitigation strategies

Delivery Excellence

Follow Salesforce Services best practices for development, testing, CI/CD, and release management
Contribute to high-quality deployments and post-go-live stability
Support customer success by ensuring adoption, performance, and scalability
Drive high customer satisfaction (CSAT)

Growth & Enablement

Stay current with Salesforce Loyalty Cloud roadmap, Industry Cloud innovations, and Data Cloud capabilities
Mentor junior developers and contribute to internal assets, accelerators, and best practices
Continuously grow technical and domain expertise

Travel

Travel to customer sites as required (average up to 50%, depending on engagement)

MINIMUM QUALIFICATIONS

BA/BS degree or equivalent practical experience
6+ years of relevant development experience
Strong problem-solving and analytical skills
Hands-on experience solving real-world business problems through technology
Strong programming experience with:

Apex

JavaScript

At least one object-oriented language (Java, C#, Python, etc.)

Experience with:

Salesforce data modeling (objects, relationships, 1:M, M:M)

Declarative automation (Flows, Validation Rules)

API-based integrations

Strong communication skills (written and verbal)
Ability to work independently and take ownership
Customer-facing mindset with strong facilitation skills
Continuous learner with passion for emerging Salesforce and loyalty technologies
Clear potential to grow into higher technical or architectural leadership rolesPREFERRED

QUALIFICATIONS

Prior experience with Salesforce Loyalty Management (highly preferred)
Experience with Industry Clouds (Retail, Consumer Goods, Communications, or Financial Services)
Exposure to Commerce Cloud, Marketing Cloud, Data Cloud, or Einstein AI
Strong presentation and stakeholder communication skills
Experience with:

OmniStudio

Event-driven architecture

DevOps & CI/CD (Git, Copado, Gearset, etc.)

Testing frameworks and automation

Salesforce certifications are highly beneficial and encouraged

Expected Or Preferred Certifications

Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Platform Developer I
Salesforce Certified JavaScript Developer I
(Plus) Salesforce Loyalty Management Accreditation or equivalent (Good to Have)

Attributes & Leadership Behaviors

Loyalty domain advocate who can articulate the value of Loyalty Cloud features
Results-driven with a strong delivery mindset
Comfortable operating in fast-paced, evolving environments
Quick learner with adaptability to new clouds and capabilities
Positive, collaborative leader who motivates and uplifts teams
Customer-obsessed with a focus on long-term value realization

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Technical Consultant / Senior Technical Consultant - Salesforce Loyalty Cloud