Job description

US Shift Time: 8:00 am CST to 5:00 pm CST

We are seeking a detail-orientedBPO Data / Excel Analystto provide SQL / Excel analysis and reporting support to our customers. This role requires a blend of technical expertise and strong communication skills to deliver accurate insights and ensure exceptional customer experience.

Key Responsibilities:

Be curious about current processes and platforms
Document existing processes to pull data from multiple sources and upload it to Data Bricks.
Gather excel data from multiple sources, performdataanalysisand create reports using advanced Excel functions.
Develop charts, pivot tables, and dashboards for business insights.
Communicate effectively with customers,demonstratingactive listening, empathy, and problem-solving skills.
Ensuretimelyandaccurateexecution of tasks whilemaintaininghigh-quality standards.
Collaborate with internal teams to resolve issues and provide solutions.

Required Skills & Qualifications:

Experience:?2+ years of direct customer-facing experience in a fast-paced environment.
SQL Expertise:Strongknowledgeofwriting SQL queries
Excel Expertise:?Strong knowledge of formulas and functions (e.g., VLOOKUP, INDEX-MATCH), Pivot Tables, Charts, and text manipulation.
Strong focus on customer satisfaction and ability to exceed expectations.
Quick learner with adaptability to new tools and processes.
Excellent time management and multitasking abilities.
Problem-solving skills with the ability to make informed decisions based on research and prior experience.
Proactive in follow-ups, escalations, and ensuringtimelyresolution.
High attention to detail and ability to follow instructions with 100% accuracy.
Strong English communication skills (written and verbal) with proper grammar and spelling.
Proficiencyin MS Outlook, Word, and PowerPoint.

Data Reconciliation Analyst (Advanced Excel / SQL)

BPO Data / Excel Analyst

Excel Data Analyst