Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking an experienced Environment Support Expert to join our Application Support function within the BQA&T, DE-TEMS department at our EON, Pune location. The individual will be responsible for managing database-related issues and providing comprehensive application support, ensuring system reliability and performance across various platforms.

What You'll Do

Perform regular database monitoring and health checks
Manage tablespace and maintain database integrity
Execute SQL scripts and validate database objects
Monitor server filesystem and disk usage
Manage Oracle Advanced Queuing (AQ) listeners for reliable message processing
Oversee materialised views and troubleshoot database links
Schedule and troubleshoot jobs
Control user privileges and access
Apply knowledge of RPG (desirable)
Collaborate with stakeholders to resolve reported issues
Apply understanding of ITIL framework and defect management tools such as JIRA or BMC Remedy
Demonstrate awareness of cloud architecture in support activities

Who You Are

Proficient in Oracle Database Administration and SQL
Familiar with telecom domain applications (preferred)
Knowledge of RPG programming (desirable)
Experienced in application support and database troubleshooting
Comfortable working in a collaborative, multi-stakeholder environment
Aware of ITIL processes and ticketing tools

Not a perfect fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

Opportunity to work in a global telecom environment
Exposure to advanced database technologies and cloud architecture
Collaborative culture with cross-functional teams
Continuous learning and development through real-time problem-solving

What Skills You Will Learn

Advanced Oracle DBA practices and SQL scripting
Application support in telecom domain
ITIL-based incident and defect management
Cloud architecture fundamentals
Stakeholder coordination and issue resolution

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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ENVIRONMENT SUPPORT EXPERT - VOIS