Company:

Shenzhen CLOU Electronics Co. Ltd (hereinafter referred as to CLOU), a Midea Company, is an international and integrated new energy services provider.

CLOU as a national hi-tech enterprise, was founded in 1996 and listed on Shenzhen Stock Exchange in 2007 (stock code: 002121). CLOU actively implements the strategy of 30 60 carbon peak and neutrality and builds a new power system with new energy as the main body. It provides core technologies and system solutions in the fields of smart grid, energy storage, new energy vehicle charging and operation and integrated energy services.

Job Title: Field Service for Energy Storage Systems

IMPORTANT: This is a home-based position; however, the candidate must be able to visit multiple client's site in India to perform field service maintenance, commissioning, and repairs upon request. Travel is up to 70% in India.

The Position

The Field Service Technician is responsible for performing hands-on service, maintenance, troubleshooting, and repair of Battery Energy Storage Systems (BESS) at customer sites. This role requires a self-motivated technician who enjoys working independently in outdoor environments and is comfortable diagnosing electrical, mechanical, cooling, and software-related issues. The Field Service Technician serves as the front-line representative of the company, ensuring equipment operates safely and reliably while delivering exceptional customer service. This position involves frequent travel to customer sites and requires the ability to work in varying weather conditions.

Key Responsibilities

Perform preventive maintenance, corrective maintenance, troubleshooting, and repair of utility-scale Battery Energy Storage Systems (BESS).
Diagnose and repair electrical, mechanical, and communication system faults using appropriate test equipment and diagnostic tools.
Perform software and firmware updates on battery systems, power conversion systems (PCS), and site controllers.
Inspect, troubleshoot, repair, and maintain cooling and HVAC systems associated with BESS installations.
Replace defective components including batteries, electrical devices, sensors, fans, pumps, filters, wiring, and other field-replaceable parts.
Perform system commissioning, functional testing, and return equipment safely to service following maintenance activities.
Complete detailed service reports, maintenance records, and work documentation accurately and promptly after each service visit.
Communicate findings, corrective actions, and recommendations to customers and internal support teams.
Follow all electrical safety procedures, Lockout/Tagout (LOTO), and site-specific safety requirements.
Support emergency service calls and respond to equipment outages within required service level agreements (SLAs).
Maintain service vehicle inventory, tools, test equipment, and spare parts.
Escalate complex technical issues to engineering or technical support when required.
Work closely with remote technical support teams to diagnose and resolve field issues.
Maintain professional relationships with customers while representing the company at services sites.
Travel extensively throughout the assigned region and occasionally support projects.
Work independently with minimal supervision while managing daily service schedules and priorities.

Minimum Qualifications

2+ years of hands-on field service, industrial maintenance, electrical, or mechanical repair experience.
Experience working with battery energy storage systems, solar, inverters, industrial electrical equipment, power generation, HVAC, or similar electrical systems is preferred.
Ability to troubleshoot electrical, mechanical, networking, and control system issues.
Experience using multimeters, insulation testers, clamp meters, thermal cameras, laptops, and other diagnostic equipment.
Comfortable performing manual repairs and component replacement in the field.
Strong problem-solving skills with the ability to work independently.
Excellent written and verbal communication skills.
Proficient in completing digital service reports and maintenance documentation.
Valid driver's license with a clean driving record.
Fluent in English and local language.
Willingness to travel approximately 50–70% throughout the country.
Ability to participate in an on-call rotation when required.

Physical Requirements

Ability to work outdoors in all weather conditions, including heat, cold, rain, and wind.
Comfortable working independently at remote utility and renewable energy sites.
Ability to climb ladders, work in confined spaces, and safely access electrical equipment.
Ability to lift and carry up to 25 kg (50 lbs).
Ability to stand, kneel, bend, and perform physical tasks for extended periods.

What Makes You Successful

Self-managed and customer service oriented.
Strong mechanical aptitude and troubleshooting skills.
Comfortable working independently in the field.
Safety-focused with excellent attention to detail.
Professional attitude and communication.
Organized and dependable with strong time-management skills.
Able to remain calm under pressure and solve technical problems efficiently.
Willing to travel extensively and adapt to changing priorities.

Field Service Electrical Engineer - Energy Storage System