Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

About the Role:

We're looking for a Senior Engineering Manager to lead and scale a team of high-caliber backend and platform engineers building distributed systems that power our missioncritical CCaaS product. As a technical leader and people manager, you'll be responsible for both technical excellence and organizational health — driving architecture, execution, and team growth in a fast-paced, product-led SaaS environment.

This is a high-impact role for someone who thrives on solving complex engineering problems at scale, enabling a team to operate at their peak, and building platforms that directly drive business outcomes.

What You'll Do

Technical Leadership:

Lead design and delivery of scalable, distributed backend systems and real-time platform APIs using Java-based microservices
Partner with Architects and Tech Leads to establish technical vision, system design, and long-term architecture
Drive engineering excellence through code reviews, design reviews, observability, performance tuning, and SLAs
Own end-to-end system reliability, scalability, cost, and maintainability

People Management:

Manage, coach, and grow a team of backend engineers across levels
Drive career development, technical mentoring, and regular 1:1s
Foster a high-performance, inclusive culture grounded in ownership, autonomy, and accountability
Recruit and onboard exceptional engineering talent; collaborate with TA and interview panel on hiring strategy

Execution & Delivery:

Drive sprint planning, estimation, and delivery across multiple squads or initiatives
Partner with Product and Program Managers to align engineering execution with business goals
Set and monitor engineering OKRs, team velocity, and project health metrics
Proactively identify tech debt, risks, and improvement areas

Cross-Functional Collaboration:

Work closely with Product, DevOps, QA, and Customer Support teams to ensure end-to-end solution delivery
Represent Engineering in roadmap planning, executive reviews, and customerfacing discussions (when needed)

What makes you qualified

12+ years of total experience, with at least 2+ years in engineering leadership roles
Deep experience designing, building, and operating Java-based microservices in cloud-native, distributed environments
Strong understanding of backend architectural patterns
Proven track record of building and scaling high-performing engineering teams
Experience with Kafka, Redis, MongoDB/PostgreSQL, Spring Boot, Kubernetes, REST APIs, CI/CD pipelines
Strong communication and stakeholder management skills
Technology Stack: Java, Spring Boot, Postgres, Kubernetes, AWS

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

Senior Manager - Software Engineering