Java, Network Protocols, Ml, Servicenow, Incident Management, JIRA, Sql, Microservices, Monitoring Tools, Docker, MySQL, Postgres, Rest Apis, Kubernetes, Python, Salesforce, Root Cause Analysis, Ai, Technical support, Cloud-based platforms, ITSM tools, Webhooks, System-level troubleshooting

Tcp/ip, Mobile Devices, Documentation and creating knowledge articles, CRM tools such as Salesforce, Networking fundamentals, M2M communications, Computer systems, Cloud based management platform and application support, Jira or other bug management tools

Kibana, Git, Grafana, Rest Apis, Python, AI responses, RAG based retrieval, automated bi-directional integrations, ServiceNow platform, API integrations

Oauth, Saml, Sql, Sso, Debugging, Postman, Log Analysis, Rest Apis, Authentication, SCIM, B2B SaaS products, Troubleshooting

Integrations, Intune, Dlp, Windows, PowerShell, Siem, Bash, Apis, Macos, Kandji, Workspace ONE, SOAR, CASB, SaaS platforms, Jamf, MDM, command-line tools, cloud security solutions

Apis, logs, Troubleshooting

Power Bi, Cloud Networking, Jira, Postman, Rest Apis, Sql, Dynamics 365, Curl, MySQL, PostgreSQL, SQL Server, Oracle, Salesforce, SOAP APIs, zendesk, Web SaaS Troubleshooting, Application Log Analysis