About Us

JOB DESCRIPTION

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's In It For YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

The Lead National legal Collections will be the conduit between collections operating team and Legal collections teams to drive performance through different legal action

The incumbent would be responsible for analyzing the performance trends of the legal tools and keep the teams (Legal & Collections) abreast of the analysis.

Role Accountability

Propose legal collection strategy in consultation with collection operational Heads & Lead Strategy & Legal Team to maximize yield through legal tools
Evaulate industry best practices and effectiveness of the legal tools to drive performance in consultation with the collection operation and the legal team
Identify segments/markets for initiating Arbitration/ Execution/ Notices/ Conciliation/ Mediation/ Police Complaint filing
Coordinate with Central Legal Team and Collections Leads in identifications of accounts for initiating legal actions (Arbitration and Execution)
Drive money collection through legal actions and gauge the effectiveness of legal tool
Collaborate with Legal team to organize sessions with operating team for better understanding of tools to drive efficiency/effectiveness
Responsible for strengthen legal setup to enhance overall efficiency and effectiveness of the legal channel at Pan India
Drive collaboration with other CX verticals to deliver on the Legal Collections operating plan
Conduct competition benchmarking regularly to incorporate best in the class practices and ensure pace with the Industry best practices
Conduct periodic review with Head Collections/Legal of all the key drivers for the vertical to drive Cost Management discipline and focus on operational efficiencies at Pan India Level
Liaise with Local Police stations to file complaints and to handle police complaints against SBIC in close consultation with Legal function
Ensure Collection activities are carried out in compliance with the agreed standards and with the due recognition of the regulatory guidelines and with the overall Operations Risk Framework
Ensure policy discipline and conduct periodic audits for inhouse as well as third party agencies
Perform Cost Optimization analysis and execution for identified opportunities for both pre & post portfolio
Collaborate to work on digitization of legal tool
Ensure timely monthly provision submission to billing team for all collection external legal hired resource

Measures of Success

Arbitration EP filing coverage
Legal Portfolio Coverage
Effectiveness of Legal tools deployed
Budget adherence
Cost per account collected / Money Collected
Process adherence as per MOU

Technical Skills / Experience / Certifications

Good Understanding of applicable legal tools
Credit Card knowledge along with good understanding of Collection Processes
Ability to do completion bench marking

Competencies critical to the role

Stakeholder Management
Detail Orientation
Analytical Ability
Problem Solving Skills

Qualification

Preferably a Law Graduate (LLB) or equivalent qualification

Preferred Industry

Banking/NBFC

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