The Senior Global Program Manager is responsible for the successful delivery of large-scale, complex tech-enabled change programs within the organization, managing and coordinating the full project lifecycle from initial analysis and requirement capture to deployment and transition into business-as-usual.

The Senior Global Program Manager is responsible for delivering an agreed scope on time and within budget, through driving value-based outcomes and managing risks, assumptions, issues, and dependencies. The Senior Global Program Manager will oversee the work of project managers, work with delivery teams (may include 3rd parties) and keep sponsors updated through robust governance and regular reporting.

PRIMARY DUTIES AND RESPONSIBILITIES

Project Management

Deliver large scale, complex programs, with agreed technology scope on time and within budget.
Drive value-based outcomes through the full project lifecycle from initial analysis to post-deployment.
Own (create and maintain) the project plan of key activities, outputs, and dependencies.
Own the program and sub-project financials (forecasting, budgeting) and resource model.
Identify and onboard resources required to deliver the project scope, oversee and coordinate day to day team activities aligned to the project plan.

Project Governance and Communications

Track and mitigate risks and issues, document and manage assumptions and dependencies, escalating where required.
Effectively manage relationships with delivery teams, including 3rd parties where required.
Manage expectations of sponsors and other stakeholders through timely, well-structured communications on progress and project health.
Drive robust program and project governance, taking into consideration delivery, architecture, and change management requirements.
Establish the regular meeting cadence required to effectively manage and govern project delivery.

Program/Project Management Community

Actively participate in a program/project management community to share good practice and lessons learned from a global and regional perspective as well as to hone skills and master core capabilities.
Mentor and coach with junior PM team to ensure soft skills and technical capabilities are trained and educated to help them build experience
Provide input and support to establish good practice project guidelines and a clear project framework to be adhered to by all programs and projects; continuously update with good practices.

MINIMUM QUALIFICATIONS

Education

Bachelor's degree or higher in IT, Computer Science or Business Management (or equivalent and related experience preferred).
Project Management Professional Certification required (PMP)
Scaled Agile Certifications preferred – SAFe SA, CSM, CSPO, etc.

Experience

Minimum 10 years of working experience as a Program Manager in the IT sector.
Minimum 5-8 years of leading large teams (indirect or direct people management of team members)
Proven track record of successfully driving and delivering end-to-end large complex scaled IT solutions/ projects or system implementations projects.
Solid technical background, with understanding or hands-on experience in software and system development.
Extensive experience of negotiation and working with project and process management.
Solid experience in stakeholder engagement practices

Principal Global Program Manager