Position Summary

The Integrated Solution Manager Lead Analyst is responsible for defining and supporting the building of the integrated test strategies and test plans those alignments with the portfolio and program epic needs over the product lifecycle. This individual will work with business, technology, and solution teams to develop artifacts that supports the program overall long-term business objective. This individual must possess a strong understanding of Cigna processes and capabilities across all integrated application/business work streams.

Job Description & Responsibilities

The ISM drives the testing phases and delivers artifacts in conjunction with the test execution phases. Collaborates with project team during the Project Kickoff, PI Prep, Execution Sync and Test evidence reviews. Leads Test Execution phases. Test Execution is a phase of Integration testing which is coordinated by the ISM in conjunction with other QE test teams in order to prove that the proposed technical solution for the business need has been met. The activities handled during this timeframe are:

Work with system teams to plan technical Integrated, End-to-End and Regression Testing that aligns with the portfolio and program level epics.
Participate in agile development and collaborate with developers and product managers to plan for testing.
Leverage test management and execution tools including Jira and Zephyr.
Measure and monitor progress and results during each test to ensure that the product is tested, validated, and demoed on time and within budget, and that it meets or
exceeds expectations, including taking necessary corrective actions as needed.
Ensure that the team follows the testing standards, guidelines, and testing methodology as agreed upon.
Develop reusable automated test scripts and maintain their compatibility.
Facilitate continuous improvement including identification and implementation of test automation.
Be the first escalation point when issues arise within the integrated testing phase.
Escalate to the Integration Solution Manager Practice Lead as necessary and appropriate if issues are unresolvable at their level.
Create test strategies for programs/projects to ensure they achieve the quality objectives that are defined.
Serve as a subject matter expert in test management regardless of what methodology is used to execute.
Communicate importance of and drive team's compliance with Cigna policies and procedures.

Experience Required

Qualified candidates will typically have 3 - 5 years of professional IT work experience and managing projects/initiatives.

Competencies / Skills

Strong technical test experience
The ability to write a Program/Project Test Strategy and Program/Project Level Test Plan
Deep understanding of technical requirements, portfolio, and program epics
Ability to develop and manage all aspects of the technical testing effort, including plans, interdependencies, schedule, budget, tools, and required personnel.
Good understanding of best testing practices and ability to provide feedback at technical reviews.
Ability to document and communicate the status of testing progress against plans, taking corrective action as necessary.
Ability to provide technical leadership to meet testing deadlines and objectives.
Ability to review deliverables for completeness, quality, and compliance with established project standards.
Expert level of Healthcare products, Commercial, Medicare/Medicaid
Ability to resolve conflict (striving for win-win outcomes); ability to execute with limited information and ambiguity
Ability to deal with organizational politics including ability to navigate a highly matrixed organization effectively.
Strong Influencing skills (sound business and technical acumen as well as skilled at achieving buy-in for delivery strategies)
Stakeholder management (setting and managing expectations)
Strong business acumen including ability to effectively articulate business objectives.
Analytical skills, Highly Focused, Team player, Versatile, Resourceful
Ability to learn and apply quickly including ability to effectively impart knowledge to others.
Effective under pressure
Precise communication skills, including an ability to project clarity and precision in verbal and written communication and strong presentation skills.
Strong problem-solving and critical thinking skills

Experience Desired

Demonstrated experience establishing and delivering complex projects/initiatives within agreed upon parameters while achieving the benefits and/or value-added results.
Demonstrated core project management skills including project planning, scope management, issue and risk management, resource planning, financial management, etc.
Experience with Agile delivery methodology.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

HIH - IT Project Management Senior Analyst