About the job

PaleBlueDot AI is a global AI compute platform dedicated to empowering AI everywhere for everyone. We deliver cost-effective, high-quality AI compute solutions through customized compute and platform services.

Role Mission

To serve as a critical technical linchpin for the Business Development and Enterprise Sales teams in the APAC. You will provide pre-sales technical support, post-sales enablement, and rapid-response troubleshooting to ensure the success of strategic prospects and customers. Your role is to accelerate the sales cycle, enhance customer confidence, and ensure technical issues are resolved before they become business blockers.

Key Responsibilities

Pre-Sales Technical Support:

Act as the first line of technical response for inbound inquiries from prospects generated by the BD team.
Conduct initial technical qualification calls to understand prospect requirements and map them to PBD's capabilities.
Support Solutions Architects by preparing demo environments, testing PoC configurations, and gathering initial logs or diagnostics for complex issues.
Create and maintain a library of technical FAQs, troubleshooting guides, and quick-start documentation for common BD use cases.

Post-Sales Enablement & Onboarding:

Manage the technical onboarding process for new Enterprise customers, ensuring smooth initial access and resource provisioning.
Provide tier-2 technical support for key accounts during their pilot or initial implementation phase, acting as a dedicated point of contact.
Collaborate with Support to document and escalate recurring technical issues that impact customer satisfaction or expansion potential.

Business Development Partnership:

Attend strategic sales meetings to provide real-time technical clarification on capabilities, limitations, and integration paths.
Monitor and triage technical support tickets originating from high-priority accounts in the BD pipeline, ensuring SLAs are met or exceeded.
Provide the BD team with regular feedback on common technical hurdles or competitive differentiators heard from the field.

Internal Technical Liaison:

Serve as the voice of the prospect/customer to internal engineering and product teams, clearly articulating technical pain points and feature requests gathered during support interactions.
Document and reproduce bugs or platform issues for escalation to the Engineering and SRE teams.

Qualifications & Experience

Must Have:

3+ years of experience in a technical support, sales engineering support, or cloud operations role within a cloud provider, data center, or SaaS company.
Strong foundational knowledge of cloud infrastructure concepts: virtual machines, containers (Docker), Kubernetes, networking (VPC, load balancers), and Linux/CLI.
Excellent customer-facing communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
Proven problem-solving skills and a methodical approach to troubleshooting in a fast-paced environment.
Familiarity with support ticketing systems (e.g., Zendesk, Jira Service Desk) and CRM platforms.

Strongly Preferred:

Experience in a pre-sales or sales-aligned technical support role.
Exposure to AI/ML workloads, GPU computing (NVIDIA), or HPC environments.
Basic scripting skills (Python, Bash) for automation and log analysis.
Understanding of the neocloud competitive landscape (CoreWeave, Lambda Labs, etc.) or hyperscaler (AWS, Azure, GCP) services.
Bilingual (English, Chinese).

Personal Attributes:

Proactive & Partner-Oriented: Thrives on enabling the success of a sales team; anticipates needs rather than waiting for requests.
Calm Under Pressure: Ability to manage multiple high-priority tasks and maintain professionalism during critical customer situations.
Curious & Continuous Learner: Eager to dive deep into new technologies and understand how they solve customer problems.
Collaborative: A team player who builds strong relationships with BD, Sales Engineering, and Product teams.

What We Offer

A competitive salary and comprehensive benefits package.
A key role in a high-visibility, hyper-growth company at the forefront of AI infrastructure.
Direct exposure to cutting-edge technology and strategic enterprise accounts.
Opportunities for career growth into Sales Engineering, Customer Success, or Technical Account Management.
A dynamic, collaborative, and mission-driven culture.

PBD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Solutions Architect (GPU/ Neocloud/Data Center)