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Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you've come to the right place.

Senior Engineer - IT Infrastructure- Storage & Data Protection

Location: Bangalore

Department: Information Technology

Reports to: Senior Director- Applications and Systems

Years of Experience - 8+ Years

Position Summary:

The Senior Infrastructure Engineer - Storage and Backup is responsible for designing, implementing, and operating resilient storage, backup, and disaster recovery solutions across on-premises, hybrid, and cloud environments. This role provides deep technical expertise, leads complex infrastructure initiatives, ensures data protection, security, and compliance, and collaborates closely with cross-functional teams to align infrastructure capabilities with business continuity and performance objectives.

Key Responsibilities:

As a Senior Infrastructure Engineer in Storage and Backup, you will play a critical role in ensuring the stability, scalability, and resilience of our organization's storage, disaster recovery (DR), and backup solutions across on-premises, hybrid, and multi-cloud environments.

Primary Responsibilities:

Solution Architecture & Design

Collaborate with business and technical teams to design and implement scalable, secure, and high-performance storage architectures.
Evaluate and select storage technologies (SAN, NAS, object storage, cloud-based storage) based on workload characteristics and performance requirements.
Design and implement disaster recovery (DR), backup, and high availability (HA) solutions that align with SLAs, RPO, and RTO objectives.
Architect efficient backup solutions that safeguard critical production systems and business data.
Prepare detailed architecture diagrams, data flow models, and technical documentation for storage, backup, and DR strategies.

Implementation & Deployment

Lead the deployment and integration of storage infrastructure solutions across compute, network, and cloud environments.
Implement and maintain backup solutions (NetBackup, Rubrik and ASR) ensuring comprehensive data protection in both on-premises and cloud environments.
Deploy disaster recovery solutions, ensuring rapid recovery of critical systems during a failure.
Automate infrastructure provisioning, configuration, backup scheduling, and monitoring tasks using Infrastructure-as-Code (IaC) tools and scripting.
Manage data migrations from legacy systems to modern storage platforms while maintaining data integrity and backup consistency.
Work closely with DevOps, infrastructure, and application teams to ensure seamless deployments and disaster recovery testing.

Maintenance & Operations

Proactively monitor storage and backup system performance to ensure optimal operation, capacity, and usage.
Perform regular system updates, including firmware upgrades, patching, and health checks on storage and backup systems.
Troubleshoot, investigate, and resolve incidents related to storage, backup, and disaster recovery, addressing performance bottlenecks and system failures.
Conduct routine backup verification to ensure data integrity and test recovery readiness.
Maintain comprehensive documentation related to backup and disaster recovery, including logs, procedures, and test results.

Security & Compliance

Participate in regular audits, risk assessments, and security reviews to maintain compliance with both internal and external requirements.
Lead efforts to ensure infrastructure meets cybersecurity standards such as ISO 27001, PCI, and relevant frameworks.

Capacity Planning & Performance Tuning

Forecast future storage and backup needs based on growth trends, disaster recovery requirements, and business objectives.
Optimize storage allocation, backup retention policies, and recovery workflows to meet both performance and cost requirements.
Review backup schedules and retention policies, ensuring they minimize data loss in the event of a failure or disaster.

Backup & Disaster Recovery Planning & Testing

Lead the design, implementation, and continuous improvement of disaster recovery plans to ensure business continuity.
Perform regular testing of disaster recovery plans, including data failover, failback, and system restoration.
Ensure off-site and cloud-based backups are implemented and managed for DR readiness.
Establish and refine backup retention policies that balance compliance, cost, and recovery needs.

Collaboration & Support

Provide tier 3 support for escalated issues related to storage, backup, and DR.
Collaborate with vendors and third-party support teams to manage hardware/software issues, service renewals, and SLAs for storage, backup, and DR solutions.
Engage with cross-functional teams (DevOps, infrastructure, application teams) to ensure storage and DR strategies align with business continuity goals and IT roadmaps.
Foster positive vendor relationships and ensure that SLAs, performance, and compliance are met.

Documentation & Knowledge Management

Maintain up-to-date high-level and low-level design documentation (HLD/LLD), Standard Operating Procedures (SOPs), and runbooks.
Author and publish knowledge base articles for internal and external teams via ServiceNow or similar platforms.
Support process optimization initiatives, helping to Shift Left on Low level tasks

Process Excellence & Automation

Lead the adoption of IT Service Management (ITSM) best practices (Incident, Problem, Change, Knowledge, Availability).
Drive automation and process optimization using Python, Power Automate, Azure DevOps, and other relevant tools.
Bachelor's degree in computer science, Engineering, or a related technical field.
Pure Storage Certified Data Storage Associate (formerly Global Enablement)
Microsoft Certified: Azure Solutions Architect Expert
Google Certified Solutions Architect

Key Skills & Competencies:

8+ years of experience in IT Infrastructure, Data Center Management, and Cloud Architecture with a focus on storage, backup, and disaster recovery.
Expertise in cloud migration (AWS, Azure) and virtualization technologies.
Strong cybersecurity expertise, particularly in storage and backup systems.
Hands-on experience with cloud storage solutions, backup management tools (Rubrik, NetBackup), and disaster recovery strategies.
Knowledge in automation and scripting using tools like Python, PowerShell, and Infrastructure-as-Code (IaC) tools.
Exceptional troubleshooting and performance tuning skills for storage and backup solutions.
Experience in managing vendor relationships and SLA performance.
Strong Communication and interpersonal skills, with the ability to engage with senior stakeholders
Excellent documentation skills for creating system designs, runbooks, and knowledge base articles.

Preferred Experience:

Hands-on implementation experience with cloud-based storage, hybrid cloud environments, and data protection strategies.
Exposure to ISO/ITIL-based governance frameworks and global/regional operations.
Ability to lead and mentor junior engineers, providing technical direction and guidance.

Committed to diversity and inclusion

At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members backgrounds, experiences and perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.

Senior Engineer - IT Infrastructure & Storage