Saviynt is looking for a customer-obsessed, technically strong engineer to support and enable customers adopting Saviynt's Privileged Access Management (PAM) solutions. This role sits at the Customer Support organization, helping customers successfully deploy, operate, and scale Saviynt PAM while ensuring exceptional customer experience and business outcomes. You will work closely with Customers, Sales, Customer Success, Engineering, and Product Management to solve complex security challenges, influence solution design, and continuously improve Saviynt's PAM offering.

WHAT YOU WILL BE DOING:

Customer Technical Support & Problem Resolution-

Provide advanced technical support for customers using Saviynt PAM, including troubleshooting complex issues across cloud and hybrid environments

Diagnose, reproduce, and resolve problems related to privileged account onboarding, vaulting, session management, access workflows, integrations, and automation

Own customer issues end-to-end, ensuring timely communication, root cause analysis, and resolution

Proactively identify risks and recommend preventive actions to improve platform stability and customer success

Assist customers in designing secure, scalable PAM architectures using Saviynt's identity-centric PAM capabilities

Advise on best practices for privileged access onboarding, policy modeling, access request workflows, approval chains, and session controls

Partner with Sales and Customer Success to ensure cohesive product and services solutions aligned to customer security and business objectives

Guide customers through installation, configuration, and customization of Saviynt PAM in SaaS and hybrid environments

Support integrations with directories (AD/Azure AD), cloud platforms, databases applications, DevOps tools, and SIEM/SOAR platforms

Assist customers with automation, connectors, APIs, and scripting for operational efficiency

Provide technical support and guidance to Technical Sales and field teams during demonstrations and evaluations

Collaboration & Product Feedback

Work closely with Engineering and Product Management to reproduce issues, validate fixes, and influence roadmap enhancements

Share customer feedback, feature gaps, and competitive insights to drive continuous product improvement

Create and maintain technical documentation, runbooks, knowledge articles, and best-practice guides

Contribute to internal enablement, training sessions, and mentoring

WHAT YOU WILL BRING:

Strong passion for solving customer problems—not just implementing software

Ability to explain complex technical topics simply and clearly

Comfortable working with both technical and non-technical stakeholders

Proactive, collaborative, and comfortable taking initiative

Focused on delivering real customer value and measurable outcomes

Comfortable presenting to technical and executive audiences

Technical Skills & Experience-

5+ years of experience in Identity & Access Management (IAM), Privileged Access Management (PAM), & security platforms

Hands-on experience with at least one PAM solution (Saviynt, CyberArk, BeyondTrust, Delinea, etc.)

Strong understanding of:

Privileged account lifecycle management

Vaulting and credential rotation

Session management and monitoring

RBAC / ABAC / policy-driven access

Experience with cloud platforms (AWS, Azure, GCP)

Working knowledge of scripting and automation (Python, PowerShell, Bash, REST APIs)

Familiarity with directories, databases, Linux/Windows administration, and networking fundamentals

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Technical Support Engineer- PAM