performance optimisation, Digital Marketing, integrated campaigns, social strategy, paid social content distribution, Instagram, creative strategy, communications planning, Youtube, TikTok

Manpower Planning, Material and Plant Schedules, Construction Methodologies, Building Codes and Regulations, iso standards, Cost-Saving Measures, Project Management, Value Engineering, Building and Infrastructure Design, Software for Project Management

closure , Status Reporting, Project Delivery, Testing, decision tracking, planning, stakeholder communications, Coordination, cutover support, issue escalation, Execution

Netsuite, Power Bi, MS Dynamics, Statutory Reporting, Accounting Systems, Lease accounting, Financial analysis, Forecasting, Budgeting, Accounting Principles, Management Reporting, Financial close

Ariba, Salesforce, e-procurement workflow tools, Contract Negotiation, negotiation strategies, contract terms, Sourcing Strategy, ERP systems, AI solutions

Power Bi, advanced Excel, Tableau, financial reporting frameworks, IFRS17, Expense Management, OFSG, TEV management reporting

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

Compliance Financial Reporting, Transfer pricing methodologies, Transfer Pricing Management, Tax Controversy Disputes, Audit expertise, Malaysian tax legislation, Tax Strategy Planning

Data Analytics, Oracle, Salesforce, Adobe