Organization- Andaz Delhi

Summary

Operational Responsibilities

Maintain inventory of guest supplies, cleaning materials, linen, stationery, and other room-related items.
Conduct regular inventory checks of supplies and operating equipment in coordination with the Finance Division.
Coordinate with the Materials Manager to ensure timely and adequate floral arrangements throughout the hotel.
Supervise pest control and other contracted services to ensure effective and compliant operations.
Oversee cleanliness and upkeep of guest rooms, public areas, back-of-house spaces, and employee residences.
Manage vendor relationships for employee uniforms and ensure timely distribution.
Ensure proper handling, documentation, and storage of lost and found items.
Conduct regular inspections of guest rooms and public areas with the Front Office and Housekeeping leadership.
Ensure VIP, special request, and long-stay guest rooms are prepared with appropriate amenities.
Collaborate with Front Office and Engineering to block rooms for maintenance as needed.
Ensure implementation of all brand standards and service touchpoints, including Touches of Hyatt and Rooms Top 20.
Act on feedback from Consumer Audits and implement necessary improvements.
Foster cross-departmental collaboration to ensure guest satisfaction and operational success.
Promote a team-oriented culture within Housekeeping and across departments.

Administrative Responsibilities

Maintain and update the Housekeeping Departmental Operations Manual.
Conduct regular team briefings and communication meetings.
Monitor and update departmental communication logs.
Explore and implement new technologies and equipment to improve efficiency.
Ensure service standards align with the Operations Manual and brand expectations.

Financial Responsibilities

Approve purchase requests and invoices related to Housekeeping operations.
Optimize productivity through multi-skilling, flexible scheduling, and task management.
Manage departmental costs while maintaining service quality and guest satisfaction.
Support monthly forecasting and contribute to the Annual Business Plan for the Rooms Division.
Ensure compliance with financial policies, procedures, and timely reporting.

People & Culture Responsibilities

Participate in recruitment and selection of Housekeeping staff using competency-based methods.
Ensure punctuality, grooming, and professional appearance of all team members.
Conduct annual performance reviews and support employee development plans.
Plan and implement training programs in coordination with the Training Manager.
Support Departmental Trainers and provide ongoing coaching and mentoring.
Align work schedules with business needs and performance metrics.
Encourage innovation, recognize contributions, and promote a culture of excellence.
Uphold Hyatt's People Philosophy and core values in daily operations.
Ensure team adherence to hotel policies, safety regulations, and hygiene standards.
Act on Employee Opinion Survey results and implement relevant improvements.
Attend and contribute to training sessions and leadership meetings.
Maintain awareness of labor laws and employee relations best practices.
Represent the hotel professionally in all interactions with external stakeholders.
Ensure understanding and compliance with the Employee Handbook and hotel policies.

Housekeeping Executive/ Supervisor

Housekeeping Staff