Role Name: Senior Product Manager - Voice AI

At Kapture CX, we are looking for a Senior Product Manager - Voice AI.

Who are we

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about

We are building a next-generation Voice AI platform that is already live with customers and solving real, large-scale conversational use cases. Having validated core capabilities and platform stability, we are now entering the next phase of evolution scaling the product, deepening intelligence, and building industry-first voice experiences.

We are looking for a Senior Product Manager who will own the end-to-end product roadmap, drive innovation across conversational intelligence, and partner closely with engineering, ML, and delivery teams to take the platform from strong foundation to category-defining leadership.

This is a hands-on role for someone excited about shaping a 0?1 product that already has real-world traction, not a greenfield experiment.

Sounds interesting

Here's a more detailed description of what you will do in this role:

Product Vision & Roadmap

Own and evolve the long-term roadmap for the Voice AI platform
Identify opportunities to move from feature-complete to experience-led and intelligence-led differentiation
Balance near-term customer needs with long-term platform bets

Conversational & Voice Intelligence

Drive product decisions around conversation flow, turn-taking, barge-in handling, latency, and naturalness
Partner with ML teams to translate advances in LLMs, speech models, and multimodal systems into usable product capabilities
Define what human-like voice interaction means at scale

Platform & Ecosystem Thinking

Build the product as a platform APIs, integrations, extensibility, and enterprise-readiness
Ensure the product scales across industries, use cases, and volumes
Work closely with delivery and presales teams to convert learnings into reusable product capabilities

Execution & Cross-Functional Leadership

Drive alignment across engineering, ML, design, QA, and delivery
Make trade-offs with clarity and data
Own PRDs, success metrics, and release outcomes end-to-end

Customer & Market Insight

Stay close to customers, implementations, and live deployments
Translate real production feedback into roadmap priorities
Track competitive landscape and ensure the product stays ahead

This is a Bengaluru based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role

Success means making Voice AI feel as natural and human as possible, while pragmatically navigating technological and enterprise constraints. It reflects measurable improvements in conversation quality, reliability, and real-world usability at scale.

What would make you a good fit for this role

Here Are The Basic Requirements

610+ years of product management experience, preferably in AI, voice, conversational systems, or platforms
Proven experience owning a 0?1 or early-stage platform that has gone live and scaled
Strong systems thinking able to reason about architecture, workflows, and real-time systems
Comfortable working with ML, speech, and backend engineering teams
Bias for execution with a strong product intuition
Ability to communicate confidently with internal teams and external stakeholders

Why This Role Is Interesting

The product is already in market this is about taking it to the next level
Opportunity to shape industry-first capabilities in voice AI
High ownership, high impact, and high visibility
Direct influence on how enterprises adopt voice automation at scale

Why should you be interested

Here's What You Will Gain From This Role

Ownership of a live, enterprise-grade multilingual Voice AI platform
Hands-on experience building and scaling real-time AI products
Opportunity to drive industry-first innovation with high visibility and impact

Does this sound like you

Click the Apply button to let us know!

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