r/>- Notify Retail/Wholesale Service Provider of incidents - outage notifications
- Support and execute the Real Time Change Management (Planned Outage) process
- Maintain Work logs for each ticket

2-4 Years of experience in:
- Basic Telecommunications network understanding
- Basic Knowledge of Access Technologies (FTTx and HFC)
- Understanding of alarms and ability to identify service impact
- Good written English and communications skills
- Netcool, Remedy, E6000 (CMTS), NxT, Tableau, knowledge preferred
- Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)
Shift
24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM

1a:T562,Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing

Sr Customer Service Executive - Customer Service Operations