Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

The Security Operations Center (SOC) provides DDoS detection and mitigation services for DigiCert and customer's networks. The SOC also provides all Customer Support capabilities for the UltraSecurity service. We are seeking a Senior Information Security Engineer to support our ever-growing customer base.

What you will do

Exhibit a proactive security mindset to defend customer networks from DDoS attacks.

Follow runbooks to conduct DDoS attack mitigation and response.

Conduct deep analysis of customer traffic and mitigations to improve customer response.

Handle escalations from associate SOC engineers.

Assist with complex attacks to refine mitigation strategies.

Monitor customer networks and mitigate DDoS attacks.

Monitor the SOC ticket queue and proactively take action to protect DigiCert and customer networks.

Manage engagements with white glove and strategic customers.

Assist in the creation and updating of SOC policies and processes.

Answer the phone queue for Tier 1 support for UltraDDoS and UltraWAF customers.

Assist customers with resolving technical issues within the UltraSecurity services.

What you will have

5+ years of experience in cybersecurity operations, including ticket triage, escalations, alerting. Experience with DDoS attacks and mitigations a plus.

CompTIA Network+ and Security+ certifications

Familiarity with tools such as Zendesk ticketing systems, Atlassian suite or services

Fluent in writing and speaking English

Excellent written and verbal communication skills, as well as interpersonal skills

Demonstrated ability to engage in continuous learning and applying strong analytical skills to respond to customer needs and problem-solving.

Understanding of IPv4, low level networking and protocols, to include DNS, and how they relate to the security risk landscape.

Understanding of and ability to explain the OSI Model.

Nice to have

PSAA (Practical SOC Analyst Associate) certification

CompTIA CySA, CASP, or SecurityX certifications

Experience with Arbor equipment and Sightline Threat Management system

Benefits

Generous time off policies

Top shelf benefits

Education, wellness and lifestyle support