Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We are looking to hire a Cloud Solution Architect-Manager (CSA-M) to join our diverse, talented, high performance, and innovative team, focused on driving rapid cloud solutions on Azure via the Cloud Accelerate Factory. The Cloud Accelerate Factory is best suited for individuals that are highly technical, solution focused and have a passion for Project Management. The Cloud Accelerate Factory provides opportunity to drive feedback into Microsoft's core product teams to help improve our platform.

CSA-M's operate globally and engage directly with customers. It is a leadership role, guiding Individual Contributors across design, build, and production. It requires candidates are expected to comfortably switch from a whiteboard to the keyboard. This is a truly exciting role that will feature unique and challenging technical problems to solve and to help our customers succeed.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

A Cloud Solution Architect-Manager (CSA-M) within the Cloud & AI Platforms Global Customer Success team focused on helping customer jumpstart Azure projects with zero-cost deployment assistance by leveraging the Cloud Accelerate Factory, also known as the Factory.

Responsibilities

Leadership & Strategy – As a Cloud Solution Architect - Manager, you'll model, coach, and care for your team, fostering a high-performance culture rooted in excellence. You'll guide the execution of technology strategy and digital transformation across strategic accounts, setting clear performance expectations and leading your team through change while maintaining high standards. You'll demonstrate inclusiveness, inspire a growth mindset, and lead by example.
Talent Management – You'll build and nurture a talented, diverse team through inclusive hiring practices and a strong focus on retention. By offering coaching, mentoring, and professional development opportunities, you'll create a culture of continuous learning and career growth, ensuring fairness, compliance, and alignment with Microsoft's mission and values.
Deliver Results Through Collaboration – You'll act as a trusted advisor and technical subject matter expert to Technical Decision Makers (TDMs), including CxOs. You'll drive the execution of Microsoft's priorities by developing and executing a clear team strategy that enables success, removes technical blockers, and champions innovation. You'll foster strong, collaborative relationships to align objectives and maximize the impact of Factory solutions.

Customer-Centric Approach:

End-to-end ownership of Factory engagements to help customers jumpstart their Azure projects with no-cost deployment assistance.
Provide Factory delivery oversight which includes being hands-on with delivery based on business requirements.
Deliver proactive portfolio management for Factory engagements by overseeing execution and mitigating delivery risks, ensuring seamless stakeholder management and successful outcomes for customers.

Business Impact:

Deliver Customer success on the Microsoft Cloud & AI Platforms with a special focus on driving velocity and enabling timely execution of high-value Factory delivery projects for customers based in the ASEAN, India and Korea.
Accountable for working with internal Microsoft stakeholders in the Account Technology Unit (ATU), SE&O (Sales Enablement & Operations), Specialist Team Unit (STU), Industry Solutions Delivery (ISD) and Customer Success Unit (CSU) to deliver customer outcomes through Factory delivery projects.
Orchestrate effective execution of Partner + Factory delivery to scale reach and impact across all customer segments.
Drive the acceleration and removal of delivery blockers for Factory projects within ASEAN, India and Korea as the primary territory of responsibility. Additionally, as part of the Global Customer Success team.

Technical Leadership:

You'll leverage your deep technical expertise in IP solutions and services development to provide valuable insights and gain credibility with partners. Staying current on emerging technologies and industry trends, you'll drive innovation in partner solutions. You'll consult on strategic alignment with Microsoft's technology priorities and assess partners readiness to address solution gaps
Act as a Cloud Factory Lead to assist customers in Factory delivery projects.
Acumen to extract architectural and implementation patterns, actionable insights from Factory delivery execution by closing the loop with Technical Success colleagues to improve IP, offerings and process flows.

Qualifications

Bachelor's degree in computer science, Information Technology, Engineering, Technology Management.
5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting OR equivalent experience.
Passion for technology and customer obsession.
Displays strong technical program management, stakeholder and relationship management across senior leaders, partners, and customers.
People management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
Enthusiasm towards leading technologies and motivation to learn and grow.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Cloud Solution Architect Manager