Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking an enthusiastic and customer-focused Guest Service Associate to join our Food & Beverage team in Chennai, India. As a key member of our F&B service team, you will play a crucial role in delivering exceptional dining experiences to our guests while maintaining the highest standards of service and professionalism.

Greet and warmly welcome guests, escorting them to their tables and ensuring their comfort throughout their dining experience
Take food and beverage orders accurately, demonstrating knowledge of menu items and making recommendations when appropriate
Serve food and beverages promptly and efficiently, adhering to established service standards and procedures
Maintain cleanliness and proper setup of tables, side stations, and dining areas
Perform opening and closing duties as assigned, including table setting and side work
Upsell and promote food and beverage offerings to maximize sales revenue
Apply food safety and hygiene standards (HACCP) in all aspects of service
Collaborate with kitchen staff and other team members to ensure smooth service operations
Handle guest inquiries, special requests, and concerns professionally and efficiently
Process payments accurately and maintain proper cash handling procedures
Assist in other Food & Beverage outlets during peak times or as required
Stay informed about menu changes, daily specials, and hotel promotions
Contribute to a positive team environment by supporting colleagues and maintaining a professional attitude

Qualifications

Bachelor's degree or Diploma in hotel management preferred
Strong verbal and written communication skills in English
Ability to speak additional languages is a plus
Basic understanding of local languages is advantageous
Excellent customer service skills with a friendly and professional demeanor
Strong attention to detail and ability to multitask in a fast-paced environment
Knowledge of food and beverage service standards and procedures
Familiarity with food safety and hygiene standards (HACCP)
Ability to work flexible hours, including evenings, weekends, and holidays
Team-oriented mindset with a willingness to collaborate and support colleagues
Physical stamina to stand for extended periods and carry trays of food and beverages
No prior experience required; on-the-job training will be provided
Passion for hospitality and commitment to delivering exceptional guest experiences

F & B Service Associate

Guest Service Associate - F&B Service

Guest Service Associate - F&B Service