Key Responsibilities

Solution Architecture & Design
Lead the end to end design and architecture of ServiceNow solutions ensuring alignment with business objectives and best practices
Collaborate with business stakeholders to gather requirements analyze needs and translate them into functional and technical specifications
Develop and maintain architectural standards guidelines and best practices for ServiceNow implementations
Offering Development
Drive the creation and enhancement of ServiceNow offerings, including pre-built solutions accelerators and templates
Stay current with the latest ServiceNow releases and features leveraging them to enhance offerings and deliver innovative solutions to clients
Lead the development of reusable components frameworks and methodologies to streamline project delivery
Client Engagement
Serve as a trusted advisor to clients providing strategic guidance on leveraging ServiceNow to achieve their business goals
Lead workshops and design sessions with clients to define solution architecture and ensure alignment with their vision
Build and maintain strong relationships with key stakeholders, ensuring customer satisfaction and successful project outcomes
Team Leadership
Mentor and guide a team of ServiceNow developers, functional consultants, and technical architects, fostering a culture of collaboration and excellence
Provide technical leadership and direction to project teams, ensuring high-quality deliverables and adherence to project timelines
Promote continuous learning and skill development within the team, staying ahead of industry trends and emerging technologies
Governance & Compliance
Establish and enforce governance frameworks to ensure consistency, quality, and compliance across all ServiceNow implementations
Conduct regular architecture reviews and audits to ensure alignment with best practices and organizational standards
Thought Leadership
Contribute to the growth of the ServiceNow practice by sharing knowledge publishing white papers, and participating in industry events and forums.
Identify and explore new business opportunities within the ServiceNow ecosystem driving innovation and growth for the company
Qualifications
Experience
20+ years of experience in IT with a strong focus on ServiceNow architecture development and implementation
Proven experience in leading complex ServiceNow projects across multiple domains ITSM ITOM HR SecOps etc
Deep understanding of ServiceNow platform capabilities including custom application development integrations and automation
Skills
Expert level knowledge of ServiceNow architecture including best practices for design development and deployment Strong proficiency in ServiceNow scripting workflows and integrations with third party systems
Excellent communication and interpersonal skills with the ability to engage and influence senior stakeholders
Strategic thinking and problem solving skills with a focus on delivering innovative and scalable solutions
Leadership and mentoring abilities with a track record of building and managing high performing teams
Education
Bachelors or masters degree in computer science Information Technology or a related field
ServiceNow certifications eg Certified System Administrator Certified Implementation Specialist Certified Application Developer are highly desirable

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