Be Part of the Criminal Defense Revolution at Michael & Associates, Attorneys at Law!

At Michael & Associates, we're not just another law firmwe're redefining what criminal defense can achieve. Founded in Austin, Texas, we've quickly become one of the largest and most in-demand criminal defense firms in the state. Our success stems from combining bold legal strategy with cutting-edge technology to deliver outstanding results. And we're just getting started.

About the Role: Sales Intake Representative

As a Sales Intake Representative, you'll be the first point of contact for prospective clientsserving as the warm, knowledgeable voice that introduces them to our firm. You'll guide them from their initial outreach through to a formal legal consultation with one of our experienced attorneys. Your empathy, professionalism, and clarity will set the tone for a strong and lasting attorney-client relationship.

What You'll Do Every Day

Create Exceptional First Impressions Represent the firm with warmth, confidence, and professionalism from the very first interaction. Make clients feel heard, supported, and understood.
Handle Client Calls with Care Respond to inbound inquiries from potential clients. Answer questions clearly, assess their needs, and schedule consultations with our legal team.
Own the Client Journey Collaborate with internal teams to coordinate appointments, follow-ups, and ensure a seamless client experience from first contact to attorney handoff.

Why Join Us

This isn't just another intake roleit's a chance to join something bigger:

Be part of a high-impact, fast-paced team that values innovation, efficiency, and client-first thinking.
Gain hands-on experience in the legal industry with a firm that's scaling rapidly.
Play a crucial role in delivering premium legal services to clients during one of the most critical moments in their lives.
Work in a culture that embraces technology, collaboration, and high performance.

If you're empathetic, organized, and passionate about making a difference, this is more than just a jobit's a chance to be part of something transformative.

Ready to help shape the future of criminal defense

Apply today and join the team at Michael & Associates.

Requirements

Proven sales experience in a call center environment is required, or alternatively, a minimum of 2+ years in a customer service call center role. This is a non-negotiable qualification
We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders
This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity

Benefits

Competitive Salary (Based on experience)
Enjoy a permanent work-from-home setup!
Opportunities for growth and career advancement
A collaborative and inclusive work environment that values innovation

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