Job description

We are looking for an experienced Technical Software Product Engineer to join our Jira Center of Excellence team. We are a global team supporting Intel's software & product development community through providing tools for Planning, Test, Validation, Defect and Requirements management. We focus on stability, performance, feature demands of Jira, its plug-ins (On premise & Cloud), Jira Align, Atlassian Guard, and related products.

You will be responsible for contributing technically to the teams objectives / goals, maximize value of the product and outcomes of the Team. Responsible for engaging with key stakeholders within and outside the organization, to build and deploy exceptional products/projects. Use technical expertise, experience and skills to formulate product strategies, new product opportunities and execute to those. Responsible for developing project plans to ensure quality and timely deployments that fulfill customer needs.

You should have Jira, Jira Align and Atlassian Guard domain experience and should be able to:

understand the strategic direction set by senior management and convert them to goals, define, own and implement end to end solutions from Business requirements / Problem statements.
support and maintain Jira, Jira Align, Atlassian Guard and related application instances and infrastructure across multiple On-premise and Cloud environments.
maintain system stability, performance, and operational excellence.
plan, prepare and manage: product roadmaps, projects related to upgrades, technology changes, monitoring systems, customer support etc.
strong knowledge of Agile Practices, ability to utilize Agile Framework to manage, track and deliver program features / deliverables while optimizing ROI.
work closely with various internal teams, vendor, and contractors to achieve results.
manage internal, external stakeholders and customers.

Qualifications:

Minimum Qualifications:
You must possess a bachelor's degree in computer science, Information Systems or equivalent in related field with professional experience of 7 to 12yrs.
7+ years of relevant hands-on experience in both UI, backend and database administration of various Atlassian software products like Jira, Jira Align, Atlassian Guard, Jira Service Management, Confluence etc and strong knowledge of Jira marketplace Plugins.
Strong understanding of Jira performance management, API management and optimization.
Should have experience in setting up monitoring solutions, deep knowledge in log analysis, root cause analysis with extensive use of New Relic/Dynatrace, ELK, BigPanda etc.
Deep knowledge of Agile methodologies, hands-on experience in executing to SAFe practices.
Experience in handling medium to large and complex projects.
Must possess Excellent troubleshooting skills to fix application and customer issues.
Excellent written, verbal communication skills, analytical skills, presentation skills, interpersonal skills, strong teamwork, collaboration skills, vendor management skills and Influencing skills.
Traits of attention to detail, data collection, analysis, and ability to arrive at factual data-based recommendations and prioritization.
Stakeholder management, working with teams in extended org, making strong connections with technical leaders, Product Owners in the organization.
Good decision-making skills, good problem-solving skills, presence of mind.
Should have strong qualitative and business process skills, ability to gather, clarify and convert requirements to working functionality / solution.
Experience in working with geographically distributed teams in Scrum/Agile environment to manage, track and deliver various objectives and program features.
Preferred Qualifications:
Atlassian Certifications (ACP 100, ACP 600, etc).
Certifications related to Scaled Agile Framework (SAFe) / CSPO/CSM/PMP.
Experience in driving Automation, Scripting Skills, Knowledge of Database management with PostgreSQL.
Some programming experience with at least one mainstream language or scripting environment - Groovy, Python, Bash, Ansible Playbook etc.; and an understanding of the importance of automation.
Knowledge of implementing configuration best practices, Jira workflow standardization and enhancing scalability.
Knowledge of Network Firewall, Load balancing, IP management.
Knowledge of Jira end to end Test management, reports, automation, and maintenance.
Ability for coding or any previous product development, design and implementation using Node JS, JAVA or any other languages will be an advantage.
Flair for AI and utilizing AI capabilities for benefit of product and Org.
The following behavioral traits / skills are also expected:
Deliver quality products under tight deadlines and flexible towards priority deliverables.
Flexible to work with customers and stakeholders across the time zones.
Working both independently and with members of a diverse team.
Ability to quickly learn, adapt and apply new skills.
Ability to identify potential issues and facilitate development of good solutions.
Listen and communicate clearly with different areas of the business.
Creative and innovative problem analysis and solving skills.
Proven track records of meeting and beating commitments.
Passionate about finding solutions and resolving complex issues.
If you have expertise in Jira and is passionate about keeping users happy in well-organized instances, you could be a nice fit for our team.