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Description

Are you an experienced full-cycle learning program and people manager Do you have proven experience prioritizing team capacity to measurably deliver on key business metrics Do you thrive in bringing bar raising knowledge solutions to end users at their moment of need Are you excited by innovative technology solutions that grow and evolve for third party customer businesses

Our Just Walk Out technology Global Education team is seeking an innovative, analytical, Manager of Learning Programs who can build and implement game-changing, just-in-time knowledge solutions at scale, while also leading a team of local Learning Program Managers.

Our mission is to be Earth's most innovative and accessible knowledge provider - helping Just Walk Out technology internal and external partners unlock the future of retail. We deliver world-class, scalable knowledge solutions that simplify even the most complex concepts. Our solutions provide users actionable insights at their moment of need, and boost performance to reach KPI targets.

Key job responsibilities

In partnership with your Global Education peers, you will deliver strategic, innovative, scalable knowledge solutions to support our Just Walk Out technology customers in achieving their business priorities. You will define business and end-user learning requirements for defined workstreams, and partner with product stakeholders and experts to strategize and prioritize deliverables. You will use high judgement and strong stakeholder relationships to ruthlessly prioritize bandwidth and build capacity roadmaps for assigned workstreams.

You will ensure solutions support friction-free access through all needed media (guided workflows, AR, VR, and other digital learning) and tools (3P tools, phones, tablets, computers).

You will manage the performance of an assigned group of Learning Program Managers to execute to standard work and deliver solutions on time, Insist on the Highest Standards for each deliverable, and achieve measurable impact. You and your team will collaborate with subject matter experts to design and deploy embedded knowledge solutions across our diverse audiences which enable moment of need self-service knowledge acquisition, and surface impact metrics.

A day in the life

You thrive in a fast-paced, ambiguous environment, operate with a high rigor and sense of urgency to drive your team and yourself to Deliver Results on time and on target.

You dive deep into details with stakeholders and product owners to anticipate user persona needs and performance requirements. You use collaborative influence with these stakeholders to ruthlessly prioritize deliverable roadmaps within constrained bandwidth.

You partner with Global Education team Learning Program Managers to develop strategic, globally scalable, repeatable knowledge and skill acquisition strategies that are easily adopted, and optimized for defect-free performance execution.

You leverage your deep and broad experience across knowledge solution modalities to meet end users where they are, integrate seamlessly with tech solutions and operational processes, and measurably enable customers to achieve targeted business impact outcomes.

You relentlessly seek out voice of customer feedback - internal and external - to validate real-world efficacy and continuously improve solutions. You use a combination of objective data and anecdote to continuously improve end-user experience and deliver on our customer promise.

About The Team

As part of the Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Basic Qualifications

5+ years of team management experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
5+ years of working cross functionally with tech and non-tech teams experience
Experience owning program strategy and end to end delivery
5+ years of cross functional project delivery experience

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership
Master's degree
PMP certificate
Experience in communicating with users, other technical teams, and management to collect requirements, evaluate alternatives and develop processes and tools as needed to support the organization
Experience working with or evaluating AI systems

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Sr. Learning Program Manager, Just Walk Out Global Education

Manager, Global Learning Programs, Just Walk Out technology Global Education

Manager, Global Learning Programs, Just Walk Out technology Global Education