Job Description

As the E-commerce Manager, youwill lead our digital business and deliver exceptional online experiences for our customers.

In this role, you will drive commercial growth, optimize operations, and champion a customer-first approach across all digital touchpoints.

The E-Commerce Manager reports to the Omni Sales Manager in India.

What you will do:

Sales & Financial Performance:

Drive commercial success by analyzing performance data, budgets, and market trends to identify opportunities and risks.
Execute sales strategies and implement cost-control measures to ensure profitability and sustainable growth.

Digital Customer Experience:

Champion a customer-first mindset and continuously enhance user experience across all digital touchpoints.
Monitor service performance and benchmark against competitors to maintain COS's leadership in customer experience.

Operational Management:

Oversee daily operations across all e-commerce channels, ensuring efficiency, compliance, and consistency with COS standards.
Ensure smooth end-to-end functionality of digital platforms.

Customer Relationship Management & Service:

Implement strategies to collect and leverage customer data for engagement, retention, and lifetime value.
Manage customer databases, personalize online shopping experiences, and optimize segmentation for targeted communications.
Ensure customer service excellence through training, feedback analysis, and continuous improvement.

Stakeholder Collaboration:

Partner with internal teams (Marketing, Merchandising, Controlling, BAM) and external partners (marketplace platforms, agencies, vendors) to align objectives and deliver business goals.

Qualifications

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What you need to succeed

Proven experience in e-commerce management, preferably within fashion or retail.
Strong business acumen with the ability to make data-driven decisions and balance short-term priorities with long-term growth.
Expertise in digital customer experience, CRM strategies, and omnichannel integration.
Solid understanding of operational excellence, including process optimization and resource management.
Exceptional communication and collaboration skills to work effectively with cross-functional teams and external partners.
Demonstrated leadership ability to inspire, guide, and develop teams through change and growth.
Knowledge of e-commerce strategy, commercial activity planning, and partnership management.

Additional Information

This is a full-time permanent position based in our Delhi office.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online.

In addition to this colleagues also receive

Annual Leave
Medical Leave
Development Opportunities

Inclusion & Diversity

At COS we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

Ready to apply Click on the I'M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

Kindly note this position is offered on a local contract, therefore you should have the legal right to work in India before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We are looking forward to hearing from you!

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