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Role: Manager - Process Excellence.

Experience: 2+ Years .

Location: Bangalore.

About MarketStar

In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!

Read on to understand more about this opportunity.

Job Description

This role demands strategic thinking, strong stakeholder management, expertise in process design, optimization and standardization, and excellent communication skills contributing significantly to sales operational excellence and business strategy.

Key Responsibilities

Strategic Initiatives & Process Improvement
Identify, plan, manage and execute process improvement initiatives with full ownership.
Collaborate with Stakeholders to identify and prioritize processes for improvement based on impact, effort and complexity.
Develop As-is to To-Be process models to standardize and improve existing workflows.
Lead Six Sigma DMAIC projects to deliver business results which would include cost reduction, sales improvement, revenue enhancement, defect reduction, end to end process transformation and execution of business strategies.
Lead workshops and Kaizen events to bring together cross-functional teams to identify scope, and prioritize project opportunities that achieve targeted performance improvement.
Drive a culture of customer focus, data-driven decision-making, ownership of six sigma projects and continuous improvement.
Process Design & Analysis
Recommend process redesigns to enhance sales, productivity, reduce waste and eliminate redundancies using LEAN, DMAIC methodologies.
Utilize metrics, data analytics and financial measures to evaluate process improvements and sustain results.
Design and implement new processes to enhance cost-effectiveness, sales, productivity, revenue and turnaround time (TAT).
Documentation & Compliance
Maintain and update documentation of process flows, including Value Stream Mapping to identify Non-Value-Added activities.
Create process documentation, workflows, business requirements for automation and process improvement projects.
Stakeholder Collaboration
Organize and facilitate meetings with Stakeholders to share ideas, discuss opportunities, and provide process improvement support.
Engage process owners to define and align on requirements for business process strategies.
Communicate and collaborate effectively with stakeholders to establish a process vision, strategy and process maturity roadmaps.

Role Requisites

Bachelor's degree in any field.
Minimum 2 years of direct experience in leading process improvement projects using DMAIC and LEAN methodology that includes planning, organizing and managing resources to bring about the successful completion of specific project goals and objectives.
Experience in championing Change.
Certification in Six Sigma (Green Belt or Black Belt).
Experience with sales operations in a B2B environment, Revenue Operations, Sales enablement, Voice Process.
Proficient in process analysis and tools like Visio, MS Office.
Proficient in root cause analysis and data analysis and tools like Microsoft Excel and Minitab software for statistical analysis.
Advanced presentation skills with the ability to create and deliver impactful presentations.

What will you need to succeed in this role

Strong organizational and problem-solving skills.
Analytical abilities to improve metrics and optimize processes using Six Sigma tools and methodologies.
Exceptional communication and cross-functional collaboration skills.
Proven ability to manage stakeholders effectively.
Ability to work in a fast-paced environment and manage multiple priorities within set timelines.
Strong strategic planning and critical thinking abilities.
Creative problem-solving mindset.

Good To Have

Knowledge of COPC.
Interest in emerging sales tools and industry trends.

What's in it for you

Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world's leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

If You're up for this position, hit the Apply Now Button!

Manager - Process Excellence

Assistant Manager - Process Excellence