Job description

Greetings From Prochant !!!

JD for Assistant Manager - Operations

Key Responsibilities and Duties: The Assistant Manager is responsible for several areas that are key to success for the Prochant, an outsourced billing service in the U.S. healthcare industry. In this role you are essentially play a vital role in the growth of the company. You are responsible for identifying issues in all process and altering the concern department. A deep and thorough understanding of the entire process followed by Prochant production workers in all shifts is a must. Duties include overall responsibility for smooth running of all process simultaneously alerting management of concerns and red flags. In addition, you are responsible for highlighting the requirements to the Manager for leading India Operation and implementing the requirement with the guidance of the manager to meet the short term and long term goal. Finally, you will be responsible personally coach, train and mentor the Senior Team Leaders.

Essential Functions

Transition He /She will be go to person (India SPOC) from Chennai operations on transition of all new clients and projects. He/ She should coordinate with the US Operations/Transition team to on-board new clients/projects as per transition methodology best practices.
Project Management: Document, update and execute transition project plan to ensure that we meet quality, timeliness, ramp-up and other contractual needs of the clients. Keep accurate tracking of resources and milestone critical items to deliver on the client and business needs.
Cost Management: Ensure accurate estimation and modeling of staffing and other resources to manage revenue per head and gross margin targets. Keep a tab on the cost as we execute projects, to deliver on those targets.
Communication: Keep stakeholders updated on the high probable and signed-off projects. Take inputs from sales pipeline and other transition meetings to augment plans. Escalate if there are needs that are unmet to deliver on the transition deliverables. Single point of contact for new clients/projects hiring inputs to HR
Monitoring overall responsibility for monitoring all process during transition period Cash, Billing, Transmission, Correspondence, MIS, Support, Medicare Audit Process, AR process, EV/PA Process.
Operations: Responsible for MIS, audit and support team as laid out below
Review Metrics Review all teams Account Metrics and update Manager on issue based clients.
Training Responsible for reviewing performance of team members and responsible for conducting training or development opportunities for them.
Resource Allocation overall responsible to make necessary changes in staffing based on day or week, TAT expectation and other anticipated events.
Communication Addressing Complaints and resolving problems for both employees and clients. Escalate to next level based on severity of the issue. review emails and communicating frequently with the Manager and Account Managers regarding the process improvisation
Process Management overall responsible for managing sub ordinates and ensure the overall process movement is in the right direction as per the requirement of the company, coordinating with the Sr. Team leaders, Manager, Account Managers regarding planning, assigning and directing.
Recruitment Inputs Responsible for prioritizing the recruitment coverage with HR team.

Key Competencies

Deep and thorough understanding of Prochant production policies and procedures.
Advanced DME industry and DME billing knowledge and experience.
Exceptional verbal, interpersonal, and written communication skills.
Organized, detail-oriented and self-motivated. Ability to juggle multiple responsibilities.
Professional presentation skills and confidence when speaking.
Exceptional problem-solving skills to analyze issues and identify potential liabilities.
Strong leadership skills to promote personal and professional development and teamwork.
Ability to maintain strong professional relationships with internal teams and management.
Consistent demonstration of a professional, positive attitude.
A strong, working understanding of computers and an ability to self-troubleshoot simple issues.

Critical Success Factors

Self-Confidence The Assistant Manager can diplomatically express views that may be unpopular. Decisive despite uncertainties.
Self-Control The Assistant Manager is composed, positive, clear thinking and focused under pressure.
Conscientiousness The Assistant Manager is organized and careful in work, meeting deadlines and commitments.
Innovation The Assistant Manager is open to new ideas, approaches and information.
Achievement Drive The Assistant Manager constantly strives to improve standards of excellence.
Commitment The Assistant Manager makes sacrifices to meet goals and believes in the mission and core values of the organization.
Initiative The Assistant Manager pursues goals beyond what is required or expected of them.
Optimism The Assistant Manager is persistent despite obstacles and setbacks and expects success, not failure.
Understanding The Assistant Manager respects the feelings and perspectives of others and takes interest in their concerns.
Service Orientation The Assistant Manager anticipates, recognizes and meets customer needs and offers help.
Influence The Assistant Manager can effectively guide others.
Communication The Assistant Manager deals with difficult issues. Listens well. Seeks mutual understanding and resolve.
Confidentiality The Assistant Manager protects patient rights by maintaining confidentiality of personal health and financial information.

Openings For Assistant Manager - Operations