About R1 RCM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physicians.

We are seeking a Sr. Manager, Workday Operations, to join our HR Employee Services team. This role will partner closely with HR COEs (with a primary focus on India) and HRIT to shape and design Workday solutions. This position plays a critical role in translating business needs into scalable, global solutions while ensuring alignment to Workday best practices, governance standards, and enterprise priorities.

Key Responsibilities

Strategic & Operational Support

Serve as a consultative layer across Workday capabilities, including HCM, Talent, Recruiting, Compensation, Reporting, Time Tracking, Absence, and Payroll.
Partner with COEs and HRIT to translate business strategy into scalable, system-enabled solutions.
Act as the primary consultative advisor to stakeholders on Workday functionality, capabilities, and design considerations.
Identify opportunities to improve processes, enhance system utilization, and scale solutions globally.
Functional Solution Architecture.
Consult with COEs to design thoughtful end-to-end Workday solutions aligned to business objectives and enterprise standards.
Ensure solutions.
Leverage standard Workday functionality first.
Align with global data, process, and governance frameworks.
Evaluate and recommend design approaches that optimize scalability, efficiency, and user experience.
Identify opportunities to reuse, standardize, or extend existing solutions across regions.

COE Partnership & Intake Shaping

Partner with COEs (primarily India, with support for US and Philippines) to refine and shape incoming requests
Challenge and guide stakeholders to ensure:
Alignment to global vs. local requirements
Clear articulation of business outcomes and success measures
Effective use of existing Workday functionality
Serve as the first point of engagement for complex or ambiguous requests requiring consultative support

Design Governance & Quality

Establish and lead design review checkpoints prior to configuration and build
Develop and approve solution design artifacts, including:

Requirements definition
Process Flows
Test strategies

Testing Strategy & Execution Oversight

Define testing strategies, including:

User Acceptance Testing (UAT) scenarios
Regression testing requirements
Cross-functional and downstream impacts
Partner with HRIT and stakeholders to ensure high-quality testing execution
Drive continuous improvement in testing approaches to reduce production defects
Monitor releases for key items that could unlock capability for COEs and advocate for optimization

Collaboration & Enablement

Coach and support HR stakeholders on Workday capabilities, design principles, and best practices
Build knowledge set within COEs and HRIT teams
Promote a global mindset and consistent decision-making frameworks across regions

Qualifications

Bachelor's degree in HR, Business, Information Systems, or related field—or equivalent experience
7+ years of HR systems or HRIT experience, with at least 5 years of strong exposure to Workday
Proven experience designing and delivering Workday solutions across multiple modules
Strong understanding of Workday methodology, business process frameworks, and data governance
Demonstrated ability to translate business requirements into scalable system designs
Experience partnering with global stakeholders in a matrixed environment
Excellent communication, influencing, and problem-solving skills

Preferred

Workday Pro certifications (HCM Core, Compensation, Reporting, etc.)
Background in consulting or solution architecture roles

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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Program Leader - HR