Microsoft Exchange, Microsoft Office, Microsoft OS, Service Desk Procedures, ITIL best practices, Active Directory, End User Manuals

O365, Windows OS, Servicenow, Printer Troubleshooting, ITSM tools

network connectivity , Microsoft Active Directory, Microsoft Operating Systems, Ms Office Applications, TCP-IP, print services, Technical Help Desk function

Servicenow, Cognos, Tableau, Workday, Advanced Microsoft Excel

Scripting Languages, test automation frameworks and tools, ServiceNow IT Service Management, continuous integration and continuous delivery pipelines, automation technologies

Servicenow, ServiceNow Knowledge Management application, Knowledge Base platforms, Application Development lifecycle

Servicenow, SAP, Microsoft Office, Workday, Excel

change requests , Servicenow, Configuration Management, Power Bi, Workflow, Incident Management, Problem Management, Itil, Microsoft Teams, Service Catalogs, Reporting and Dashboards