Servicenow, Mac Osx, Office 365, Microsoft Active Directory, Windows 10, ITIL version 3, Citrix Any-Connect, Multi Factor Authentication, Citrix VDI, Citrix Workspace

Servicenow, Integrations, change management, Workday, Problem Management, Incident Management, HR Service Delivery certification, Workday certification, ITIL practices, ITSM modules, SaaS enterprise platforms, automation platforms

Windows, Vpn, Application Support, Tcp/ip, OSI models, Active Directory, OneDrive, ServiceNow Ticketing Tool

Unified Endpoint Management (UEM), Mobile Device Management (MDM), Mobile Content Management (MCM), Mobile Application Management (MAM), Servicenow, Android, Microsoft Intune, Macos, Workspace ONE Omnissa, ITIL Foundation knowledge, Windows mobile operating systems, Remedy, ActiveSync troubleshooting, Windows desktop and laptop operating systems, Networking fundamentals, Remote administration and troubleshooting tools

Microsoft Exchange, Microsoft Office, Microsoft OS, ITIL best practices, Active Directory account management, Infra issues troubleshooting, AD Messaging

Servicenow, Service Cloud, Sales Cloud, Salesforce Certified Administrator, Salesforce Data Cloud, Integration failures, Flow issues, Troubleshooting Apex errors, Support tools like Jira

Servicenow, S3, Aws Services, Cloudformation, Dynamodb, Slas, JIRA, Lambda, Cloudwatch, Terraform, Incident Management, Iam, Qliksense, Devops Tools, AWS Connect, SLIs, Infrastructure as Code, Codefresh, monitoring and alerting, GitHub Actions, SLOs, SRE principles, observability

Dns, Windows, Microsoft Intune, DHCP, Microsoft 365, Vpn, Macos, Microsoft Entra ID, Active Directory, Freshworks Freshservice, SentinelOne, zendesk